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Description
Help Lightning is a software-as-a-service (SaaS), company that specializes in remote visual assistance.
We offer next-generation video collaboration services that allow experts from a company to collaborate virtually with anyone in need, anywhere in the world.
Our cloud-based solution uses augmented reality features such as merging two video streams and 3D annotation to improve real time communications and solve difficult problems.
Help Lightning is used to install, inspect, train, service, and repair complex equipment and products.
Customers can see immediate performance improvements with Help Lightning including an increase of first-time fix rates and fewer truck rolls. There is also increased workforce capacity and customer satisfaction. Service revenue and margins are also improved. Contact us for more information today.
Description
Design captivating training courses in just a few minutes by utilizing sophisticated and versatile templates. Transform your employee training initiatives into interactive virtual experiences that are memorable, accessible on digital devices, or even in Virtual Reality. Cut down on training expenses by implementing immersive training solutions. Increase operational efficiency, potentially saving up to 40% on project budgets. Simulate operations and procedures before they occur in the real world. The more you practice, the better equipped you are to handle unforeseen challenges. Immersive training not only enhances learning but also makes the experience enjoyable and straightforward. By incorporating gamification, it significantly outshines traditional eLearning courses in terms of engagement. Practicing operations in a virtual environment prepares teams for real-life scenarios, ensuring they are ready for anything that comes their way. Such innovative training approaches not only boost retention but also foster a culture of continuous improvement and adaptability.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Genesys Cloud CX
Yes
IFS Field Service Management
Yes
Salesforce
Yes
Integrations
Genesys Cloud CX
No
IFS Field Service Management
No
Salesforce
No
Pricing Details
$75,000 per year
We offer our software as an annual subscription. The pricing is based on a minimum of 100 licenses. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Help Lightning
Founded
2016
Country
United States
Website
helplightning.com
Vendor Details
Company Name
PaleBlue
Founded
2013
Country
United States
Website
pale.blue/
Product Features
Augmented Reality
3D Objects
No
3D Product Visualization
No
Application Development
No
Content Creation
Yes
Cross-Device Publishing
Yes
Drag & Drop
No
For Mapping
No
For Sales
Yes
For Training / Education
Yes
Object Recognition
No
Simulation
No
Usage Tracking / Analytics
Yes
Virtual Reality
No
Collaboration
Brainstorming
Yes
Calendar Management
No
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
Yes
Project Management
No
Real Time Editing
No
Task Management
No
Version Control
No
Video Conferencing
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
Yes
Remote Control
No
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes
Remote Work
Collaboration
Yes
Credential Management
No
Electronic Signature
No
Employee Monitoring
No
Live Chat
No
Meeting Management
No
Project Management
No
Remote Access
No
Remote Support
Yes
Screen Sharing
Yes
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
Yes
Web Conferencing
No
Product Features
Marine
Accounting Management
No
Ballast Table
No
Barcodes
No
Boat Maintenance
Yes
Manufacturing/Supplier Pricebooks
No
Marina Management
Yes
Maritime Crew Management
Yes
Routing
Yes
Scheduling
Yes
Storage Management
Yes
Oil and Gas
Compliance Management
Yes
Equipment Management
Yes
Inventory Management
No
Job Costing
Yes
Logistics Management
Yes
Maintenance Management
Yes
Material Management
Yes
Project Management
Yes
Resource Management
Yes
Scheduling
Yes
Work Order Management
Yes
Safety Management
Audit Management
No
Corrective / Preventive Actions
No
Incident Management
Yes
Injury Reporting
Yes
Inspection Management
Yes
OSHA Recordkeeping
No
Safety Risk Assessment
Yes
Training Management
Yes
Simulation
1D Simulation
No
3D Modeling
Yes
3D Simulation
No
Agent-Based Modeling
Yes
Continuous Modeling
Yes
Design Analysis
Yes
Direct Manipulation
Yes
Discrete Event Modeling
Yes
Dynamic Modeling
Yes
Graphical Modeling
Yes
Industry Specific Database
Yes
Monte Carlo Simulation
Yes
Motion Modeling
Yes
Presentation Tools
Yes
Stochastic Modeling
Yes
Turbulence Modeling
Yes
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
Yes
Built-In Course Authoring
No
Built-in LMS
Yes
Certification Management
Yes
Corporate / Business
No
Learner Portal
Yes
Mobile Learning
Yes
Simulation
Yes
Synchronous Learning
Yes
Training Companies
Yes
eCommerce
Yes