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Average Ratings 0 Ratings

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Description

Help Lightning is a software-as-a-service (SaaS), company that specializes in remote visual assistance. We offer next-generation video collaboration services that allow experts from a company to collaborate virtually with anyone in need, anywhere in the world. Our cloud-based solution uses augmented reality features such as merging two video streams and 3D annotation to improve real time communications and solve difficult problems. Help Lightning is used to install, inspect, train, service, and repair complex equipment and products. Customers can see immediate performance improvements with Help Lightning including an increase of first-time fix rates and fewer truck rolls. There is also increased workforce capacity and customer satisfaction. Service revenue and margins are also improved. Contact us for more information today.

Description

Design captivating training courses in just a few minutes by utilizing sophisticated and versatile templates. Transform your employee training initiatives into interactive virtual experiences that are memorable, accessible on digital devices, or even in Virtual Reality. Cut down on training expenses by implementing immersive training solutions. Increase operational efficiency, potentially saving up to 40% on project budgets. Simulate operations and procedures before they occur in the real world. The more you practice, the better equipped you are to handle unforeseen challenges. Immersive training not only enhances learning but also makes the experience enjoyable and straightforward. By incorporating gamification, it significantly outshines traditional eLearning courses in terms of engagement. Practicing operations in a virtual environment prepares teams for real-life scenarios, ensuring they are ready for anything that comes their way. Such innovative training approaches not only boost retention but also foster a culture of continuous improvement and adaptability.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX Yes 
IFS Field Service Management Yes 
Salesforce Yes 

Integrations

Genesys Cloud CX No 
IFS Field Service Management No 
Salesforce No 

Pricing Details

$75,000 per year
We offer our software as an annual subscription. The pricing is based on a minimum of 100 licenses. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Help Lightning

Founded

2016

Country

United States

Website

helplightning.com

Vendor Details

Company Name

PaleBlue

Founded

2013

Country

United States

Website

pale.blue/

Product Features

Augmented Reality

3D Objects No 
3D Product Visualization No 
Application Development No 
Content Creation Yes 
Cross-Device Publishing Yes 
Drag & Drop No 
For Mapping No 
For Sales Yes 
For Training / Education Yes 
Object Recognition No 
Simulation No 
Usage Tracking / Analytics Yes 
Virtual Reality No 

Collaboration

Brainstorming Yes 
Calendar Management No 
Chat / Messaging No 
Contact Management No 
Content Management No 
Document Management Yes 
Project Management No 
Real Time Editing No 
Task Management No 
Version Control No 
Video Conferencing Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat Yes 
Remote Control No 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Remote Work

Collaboration Yes 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat No 
Meeting Management No 
Project Management No 
Remote Access No 
Remote Support Yes 
Screen Sharing Yes 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat Yes 
Web Conferencing No 

Product Features

Marine

Accounting Management No 
Ballast Table No 
Barcodes No 
Boat Maintenance Yes 
Manufacturing/Supplier Pricebooks No 
Marina Management Yes 
Maritime Crew Management Yes 
Routing Yes 
Scheduling Yes 
Storage Management Yes 

Oil and Gas

Compliance Management Yes 
Equipment Management Yes 
Inventory Management No 
Job Costing Yes 
Logistics Management Yes 
Maintenance Management Yes 
Material Management Yes 
Project Management Yes 
Resource Management Yes 
Scheduling Yes 
Work Order Management Yes 

Safety Management

Audit Management No 
Corrective / Preventive Actions No 
Incident Management Yes 
Injury Reporting Yes 
Inspection Management Yes 
OSHA Recordkeeping No 
Safety Risk Assessment Yes 
Training Management Yes 

Simulation

1D Simulation No 
3D Modeling Yes 
3D Simulation No 
Agent-Based Modeling Yes 
Continuous Modeling Yes 
Design Analysis Yes 
Direct Manipulation Yes 
Discrete Event Modeling Yes 
Dynamic Modeling Yes 
Graphical Modeling Yes 
Industry Specific Database Yes 
Monte Carlo Simulation Yes 
Motion Modeling Yes 
Presentation Tools Yes 
Stochastic Modeling Yes 
Turbulence Modeling Yes 

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning Yes 
Built-In Course Authoring No 
Built-in LMS Yes 
Certification Management Yes 
Corporate / Business No 
Learner Portal Yes 
Mobile Learning Yes 
Simulation Yes 
Synchronous Learning Yes 
Training Companies Yes 
eCommerce Yes 

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