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Description

Hello Patient is an innovative healthcare AI enterprise, offering a product known as Mia, which serves as an AI receptionist that manages patient interactions through voice, text, and web chat at all hours. Various multi-location medical practices and consumer health brands utilize Mia to facilitate a greater volume of conversations without the need for additional staff. In the front office, Mia efficiently answers calls, schedules appointments, manages new-patient intake processes, verifies insurance information, processes refill requests, and handles payment collection. In addition to her front desk duties, she also follows up post-visit, converts referrals, conducts recall outreach, and manages any outstanding balances. When human intervention is necessary, Mia seamlessly transfers the call with complete contextual information, refrains from giving any medical guidance, and meticulously logs each interaction. Furthermore, she integrates with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems used by practices, monitors the live schedule, and efficiently coordinates bookings. With Mia managing 100% of incoming calls, front desk staff can remain focused on patient care, resulting in a significant increase of around 20% in appointment bookings for practices. Notably, Hello Patient adheres to HIPAA regulations, ensuring patient privacy and security.

Description

PatientTrak offers world class patient tracking solutions which can be used in any healthcare setting needing to manage the patient flow process. From single provider practices to large hospital groups, to multi-facility healthcare organizations, our systems are both affordable and scalable. PatientTrak Text Messaging, Online Reservation and Text to Sign-In solutions can be used to create a virtual waiting room and direct patients to sign-in from outside the facility, and inform them when they are ready to be seen.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Veradigm EHR Yes 
AdvancedMD Yes 
Covetrus Pulse Yes 
EPIC Agent CRM Yes 
EpicCare EMR No 
Freshdesk Yes 
Hemi HL7 No 
HubSpot AEO Yes 
MEDITECH Expanse No 
ModMed Yes 
Zenoti Yes 
athenaOne Yes 
eClinicalWorks Yes 

Integrations

Veradigm EHR Yes 
AdvancedMD No 
Covetrus Pulse No 
EPIC Agent CRM No 
EpicCare EMR Yes 
Freshdesk No 
Hemi HL7 Yes 
HubSpot AEO No 
MEDITECH Expanse Yes 
ModMed No 
Zenoti No 
athenaOne No 
eClinicalWorks No 

Pricing Details

Usage based (per conversation). Charged per minute and conversation (for text and web chat)
Free Trial No 
Free Version No 

Pricing Details

Priced for Healthcare Enterprise
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Hello Patient

Website

www.hellopatient.com

Vendor Details

Company Name

PatientTrak

Founded

2006

Country

Franklin, WI

Website

www.patienttrak.net

Product Features

Dental

Appointment Management Yes 
Appointment Reminders Yes 
Claims Management No 
Clinical Charting No 
Imaging No 
Inventory Management No 
Patient Account Management No 
Patient Billing Yes 
Patient Records Management Yes 
Treatment Planning No 

Dermatology

Claims Management No 
EMR / EHR No 
HIPAA Compliant Yes 
Image Management No 
Inventory Management No 
Patient Portal No 
Progress Notes No 
Scheduling Yes 
Treatment Plans No 

Optometry

Appointment Management Yes 
Insurance Management No 
Inventory Management No 
Patient Records Yes 
Recall Tracking Yes 

Patient Engagement

Appointment Scheduling Yes 
Care Planning Yes 
Collaboration Yes 
Messaging Yes 
Mobile Access Yes 
Patient Education Yes 
Patient Portal No 
Personal Health Record Yes 
Progress Tracking Yes 
Self Management No 

Patient Scheduling

Analytics/Reporting Yes 
Approval Process Control No 
HIPAA Compliant Yes 
Mobile Access Yes 
Notifications/Alerts Yes 
Online Scheduling Yes 
Patient Communications Yes 
Patient Intake Yes 
Patient Portal Yes 
Patient Records Management Yes 
Payment Processing Yes 
Reminders Yes 
SMS Messaging Yes 

Product Features

Patient Engagement

Appointment Scheduling Yes 
Care Planning No 
Collaboration No 
Messaging Yes 
Mobile Access Yes 
Patient Education Yes 
Patient Portal No 
Personal Health Record No 
Progress Tracking Yes 
Self Management No 

Patient Management

Admissions Management Yes 
Bed Management No 
Discharge Management Yes 
Historical Reporting Yes 
Patient Flow Management Yes 
Patient Location Tracking Yes 
Patient Monitoring Yes 
Real Time Reporting Yes 
Waiting Time Tracking Yes 

Queue Management

Appointment Scheduling Yes 
Calendar No 
Communication Tools No 
Contactless Yes 
Customer Surveys Yes 
Dashboard No 
For Banks No 
For Government No 
For Healthcare Yes 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters Yes 
Virtual Queue Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

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