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Description
HealthRide is a scheduling and dispatch software specifically designed for non-emergency medical transportation (NEMT) providers, utilizing an AI assistant that efficiently handles ride bookings at your request. This software caters to a range of companies, regardless of whether they operate a single van or manage extensive fleets.
With Ryder Go, you can streamline your entire day's planning in just a click, taking into account time constraints, vehicle specifications, and driver availability. After reviewing the plan, you can approve it, and Ryder AI will make adjustments as needed, always with your consent.
Dispatchers benefit from a comprehensive overview of the day's operations presented on a single dashboard, allowing for easy drag-and-drop assignments. Meanwhile, drivers can access trip details through a user-friendly iPhone and Android app that continues to function even without cellular connectivity.
Trips from MTM, Alivi, and Sentry automatically populate your dashboard, which also includes built-in standing orders and will-call returns. Additionally, you can conveniently convert completed trips into invoices that feature pay-online links and stored payment methods for customer convenience.
The service is priced at $59 per vehicle each month, encompassing all features without additional setup fees, per-ride charges, or binding contracts. You will also receive support from knowledgeable professionals in the NEMT industry during the onboarding process to ensure a smooth transition.
All demonstrations are showcased through screenshots that feature sample data for prospective users to review.
Description
**NEMT Platform** is an AI-powered, all-in-one solution for Non-Emergency Medical Transportation (NEMT) providers, brokers, and healthcare organisations. It integrates scheduling, dispatch, routing, billing, compliance, and communication into a single platform, streamlining operations and reducing manual efforts across the board.
The **Provider Panel** helps dispatchers manage trips, track vehicles, and oversee driver performance. The **Broker Panel** facilitates trip distribution, status updates, and performance monitoring, enabling smooth coordination with transportation providers. The **Corporate Panel** supports multi-location management, detailed analytics, and reporting.
The **NEMT Max Driver App** provides real-time updates, efficient navigation, and seamless communication between drivers and dispatchers, ensuring timely and informed trip execution.
**OLIVIA**, the AI Receptionist, automates communication tasks like answering calls, booking rides, providing status updates, and handling cancellations, reducing the burden on human staff.
AI-powered **route optimization** and **dispatching** suggest the most efficient routes, helping drivers save time and fuel while improving on-time performance. Automated billing, including EDI and CMS-1500, reduces errors and speeds up payments.
The platform integrates with leading brokers like Modivcare, MTM, and Call the Car, enabling automatic trip imports, live syncing, and smooth billing. With secure infrastructure, compliance support, and comprehensive analytics, NEMT Platform enhances operational efficiency and scalability, helping providers and brokers deliver reliable, cost-effective transportation.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Google Maps
No
Twilio
No
Pricing Details
$59
Free Trial
No
Free Version
No
Pricing Details
$74.99 per month
Month-to-Month Rolling Contract
Choose a plan that suits your needs—no long-term contracts, no hidden fees.
Freedom Plan
The Freedom Plan is ideal for smaller providers or those just starting out. It includes full access to the NEMT dispatch software, an admin mobile app, private pay, facility, and corporate portals. Support is available through email during business hours. You also get unlimited drivers and vehicles, with optional add-ons like driver tracking links for members and trip confirmations.
Corporate Plan
The Corporate Plan is designed for growing or high-volume NEMT providers. It includes everything from the Freedom Plan, plus advanced features like comprehensive broker billing support, full claim and billing audits for accuracy, and CMS-1500 and EDI 837 file billing for efficient processing. The plan also includes unlimited training sessions, pre-emptive calls to reduce no-shows, a dedicated account manager, priority support, AI camera integration for driver behavior (excluding hardware costs), auto-scheduling, and route optimization.
Key Benefits
There are no long-term contracts with either plan, just flexible month-to-month billing. Both plans offer unlimited drivers and vehicles, and you get free email and chat support. Corporate plan users benefit from priority support and additional features like AI-driven route optimization and extensive billing capabilities.
FAQ
Do I need a contract? No, we offer month-to-month billing with no long-term commitment.
Is there a limit on the number of drivers or vehicles? No, both plans allow unlimited drivers and vehicles.
Can I track my drivers in real time? Yes, real-time driver tracking is available as an add-on.
What’s the difference between the plans? The Corporate Plan offers advanced features for larger operations, including more comprehensive billing support, training, and priority customer service.
Choose a plan that suits your needs—no long-term contracts, no hidden fees.
Freedom Plan
The Freedom Plan is ideal for smaller providers or those just starting out. It includes full access to the NEMT dispatch software, an admin mobile app, private pay, facility, and corporate portals. Support is available through email during business hours. You also get unlimited drivers and vehicles, with optional add-ons like driver tracking links for members and trip confirmations.
Corporate Plan
The Corporate Plan is designed for growing or high-volume NEMT providers. It includes everything from the Freedom Plan, plus advanced features like comprehensive broker billing support, full claim and billing audits for accuracy, and CMS-1500 and EDI 837 file billing for efficient processing. The plan also includes unlimited training sessions, pre-emptive calls to reduce no-shows, a dedicated account manager, priority support, AI camera integration for driver behavior (excluding hardware costs), auto-scheduling, and route optimization.
Key Benefits
There are no long-term contracts with either plan, just flexible month-to-month billing. Both plans offer unlimited drivers and vehicles, and you get free email and chat support. Corporate plan users benefit from priority support and additional features like AI-driven route optimization and extensive billing capabilities.
FAQ
Do I need a contract? No, we offer month-to-month billing with no long-term commitment.
Is there a limit on the number of drivers or vehicles? No, both plans allow unlimited drivers and vehicles.
Can I track my drivers in real time? Yes, real-time driver tracking is available as an add-on.
What’s the difference between the plans? The Corporate Plan offers advanced features for larger operations, including more comprehensive billing support, training, and priority customer service.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
HealthRide
Website
healthride.app
Vendor Details
Company Name
Yamsol LLC
Founded
2018
Country
United States
Website
nemtplatform.com
Product Features
NEMT
Automated Scheduling
No
Billing and Invoicing
No
Client Notifications
No
Computer Aided Dispatch
No
Customer Database
No
Fuel Management
No
Import / Export Data
No
In-Vehicle Hardware
No
Mileage Tracking
No
Online Booking
No
Order Management
No
Reporting
No
Routing
No
Scheduling
No
Vehicle Tracking
No
Product Features
NEMT
Automated Scheduling
Yes
Billing and Invoicing
Yes
Client Notifications
Yes
Computer Aided Dispatch
Yes
Customer Database
Yes
Fuel Management
No
Import / Export Data
Yes
In-Vehicle Hardware
No
Mileage Tracking
Yes
Online Booking
Yes
Order Management
Yes
Reporting
Yes
Routing
Yes
Scheduling
Yes
Vehicle Tracking
Yes
Alternatives
No Alternatives
