Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
An effective Customer Experience program extends beyond merely achieving immediate business gains; it plays a crucial role in strategic planning and long-term initiatives that lead to a greater return on investment. By utilizing Happ, you can effectively assess the key customer experiences that enhance customer loyalty, boost employee morale, and drive revenue growth. Managing customer experiences is instrumental in elevating overall business performance. Gaining insights into your customers' needs and what matters most to their satisfaction allows you to prioritize effectively while minimizing investment risks.
The HAPP platform for customer experience management offers several noteworthy features. It includes digital surveys that can be dispatched through various online channels to maximize engagement. The entire process of gathering insights is fully automated, initiated by transactions and supported by straightforward integrations. Leveraging machine learning, the platform ensures that you ask the appropriate questions to the right customers at optimal moments, thereby eliminating customer frustration and enhancing survey experiences. Additionally, these features work synchronously to create a seamless experience that empowers businesses to make informed decisions based on real-time feedback.
Description
The TellZen Employee Experience Platform (EEP) simplifies the entire employee lifecycle, surpassing conventional HR surveys that fail to address individual employee needs. It provides a secure, retaliation-free communication avenue that empowers employees and nurtures an innovative work environment. We assert that Employee Experience is an ongoing process rather than a mere annual or semi-annual survey. It encompasses all aspects, from onboarding to engagement, performance, recognition, culture, and interpersonal relationships. With TellZen's real-time, actionable insights, your organization can significantly enhance the overall employee experience. Additionally, TellZen features an interactive toolkit that includes a mobile-friendly app, facilitating internal communication and promoting cultural initiatives such as diversity and inclusivity, as well as pulse and regular engagement surveys throughout the employee lifecycle. By focusing on these essential areas, organizations can implement impactful changes at the individual, department, or location level, leading to substantial improvements in employee satisfaction and productivity. Ultimately, TellZen is dedicated to transforming the way companies approach employee experience.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Happ Consulting Services
Founded
2015
Country
United Kingdom
Website
www.happcons.com
Vendor Details
Company Name
TellZen
Founded
2014
Country
United States
Website
tellzen.com
Product Features
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No
Product Features
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No