Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Hantera_ serves as the go-to commerce operations platform for brands that recognize the significance of post-purchase experiences in fostering customer loyalty. Once a customer completes their purchase, they transition from shopping to anticipating confirmation, tracking, delivery, and assistance in case of issues. Hantera_ ensures that commitments are met by proactively addressing potential problems before they escalate into support inquiries, such as late deliveries, inventory discrepancies, refund delays, and ambiguous return policies. In instances where issues do arise, Hantera_ equips your team with comprehensive order details, customer histories, and tailored recovery solutions aligned with your brand, transforming setbacks into opportunities that showcase your reliability. Additionally, Hantera_ integrates your ERP, eCommerce, POS, and support systems into a cohesive framework, automating routine operational tasks while enhancing human judgment with AI support rather than replacing it. With Hantera_, expect fewer unmet expectations, quicker resolutions, and an increase in customer retention rates, ultimately leading to a thriving business relationship. Embrace the power of seamless commerce operations and watch your brand flourish.
Description
Take fulfillment to the next level. Omni™ OMS is an industry-leading, end-to-end retail fulfillment solution for unified omnichannel commerce, enabling a single enterprise view of stock in real time, optimizing available-to-promise inventory while providing your customers with the confidence that what they order will be delivered or available in-store. Omni™ OMS enables you to configure, manage and execute complex order routing processes effectively and efficiently through advanced order orchestration functionality. With an intuitive interface and accessibility through the web from any device, the Omni™ OMS store fulfillment module easily enables store associates to fulfill and deliver BOPIS and curbside pickup (BOPAC) orders. Advanced “store-as-warehouse” functionality provides in-store pick and pack workflows that streamline the fulfillment process. Exceed your customers’ expectations with maximum flexibility to create, cancel or edit existing orders. Also offer multiple appeasement options including price matching, credits and adjustments.
API Access
Has API
No
API Access
Has API
No
Integrations
Avalara
Yes
Ingrid Delivery Platform
Yes
Inriver PIM
Yes
Microsoft Dynamics 365 Business Central
Yes
PayPal
Yes
Shopify
Yes
Stripe
Yes
Zendesk
Yes
nShift
Yes
Integrations
Avalara
No
Ingrid Delivery Platform
No
Inriver PIM
No
Microsoft Dynamics 365 Business Central
No
PayPal
No
Shopify
No
Stripe
No
Zendesk
No
nShift
No
Pricing Details
€1000/month
Free Trial
No
Free Version
No
Pricing Details
$50000 one-time payment
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Hantera AB
Founded
2023
Country
Sweden
Website
www.hantera.io
Vendor Details
Company Name
Tecsys
Founded
1983
Country
Canada
Website
www.tecsys.com/omni-retail-solutions/order-management/
Product Features
Order Management
Back Order Management
Yes
Catalog Management
Yes
Inventory Management
Yes
Order Entry
Yes
Order Fulfillment
Yes
Order Tracking
Yes
Recurring Orders
Yes
Returns Management
Yes
Shipping Management
Yes
Special Order Management
Yes
Product Features
Distribution
Barcoding / RFID
Yes
Import / Export Management
Yes
Inventory Management
Yes
Order Management
Yes
Purchasing
Yes
Returns Management
Yes
Sales Forecasting
Yes
Shipping Management
Yes
Warehouse Management
Yes
Multi-Channel eCommerce
Catalog Management
No
Channel Management
No
Data Synchronization
No
Email Marketing
No
Inventory Management
Yes
Marketplace Integration
Yes
Mobile Commerce
Yes
Order Management
Yes
Promotions Management
No
Returns Management
Yes
SEO Management
No
Shopping Cart
No
Social Commerce
No
Order Fulfillment
Choose Shipping Service
Yes
Global Shipping
Yes
Inventory Management
Yes
Multi-Channel Support
Yes
Order Management
Yes
Production Logistics
No
Recycling
No
Returns Management
Yes
Supply Chain Management
Yes
eCommerce Integration
Yes
Order Management
Back Order Management
Yes
Catalog Management
No
Inventory Management
Yes
Order Entry
Yes
Order Fulfillment
Yes
Order Tracking
Yes
Recurring Orders
No
Returns Management
Yes
Shipping Management
Yes
Special Order Management
Yes