Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 3 Ratings

Total
ease
features
design
support

Description

Organizations, regardless of their scale, utilize Halosight AI and NLP to enhance support performance and interpret help desk data signals. By unlocking vital support indicators, they can simultaneously boost operational efficiency. This approach highlights avenues for innovation, with customers opting for Halosight to achieve favorable support results through previously underutilized service cloud information. The key to innovation lies in maximizing the potential of data that resides within tickets and case histories. Clients of Halosight harness AI and NLP to unearth new possibilities. When agents have access to critical insights, information transforms into actionable solutions. This empowers them to address issues proactively instead of merely responding to problems as they arise. Long lists of case reasons become obsolete thanks to Halosight's automation, which categorizes cases to optimize routing and workflow processes with AI. Additionally, the platform enables the monitoring of emerging support signals that enhance case deflection, knowledge management, and agent productivity. With its integration through the Salesforce App Exchange, Halosight is embedded deeply within Salesforce, ensuring seamless functionality rather than being just another add-on. This comprehensive approach fosters a culture of continuous improvement in customer support.

Description

Based on your interests, history, and role, you will receive personalized and recommended results. QuaerisAI provides near-real-time data access for all data. QuaerisAI enhances your data and document workload with AI. To increase knowledge sharing and track performance, teams can share insights and pinboards. Our advanced AI engine transforms your inquiry to a database-ready language within micro-seconds. Data is nothing without context, just like life. Our cognitive AI engine interprets search terms, interests, roles, and past history to provide ranks results that allow further exploration. You can easily add filters to search results to dig into the details and explore relevant questions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Amazon Redshift No 
Azure Databricks No 
Campaign Monitor No 
ChargeDesk No 
Collibra No 
Databricks No 
Duoplane No 
Ellucian Banner No 
Google Cloud BigQuery No 
HiBob No 
Informatica Data as a Service No 
LiveChat No 
Oracle PeopleSoft No 
Salesforce Agentforce Service Yes 
Sugar Sell No 
X (Twitter) No 
Zendesk Yes 
Zendesk Talk No 
dbt No 

Integrations

Salesforce Yes 
Amazon Redshift Yes 
Azure Databricks Yes 
Campaign Monitor Yes 
ChargeDesk Yes 
Collibra Yes 
Databricks Yes 
Duoplane Yes 
Ellucian Banner Yes 
Google Cloud BigQuery Yes 
HiBob Yes 
Informatica Data as a Service Yes 
LiveChat Yes 
Oracle PeopleSoft Yes 
Salesforce Agentforce Service No 
Sugar Sell Yes 
X (Twitter) Yes 
Zendesk No 
Zendesk Talk Yes 
dbt Yes 

Pricing Details

$2,500 per month
Free Trial No 
Free Version No 

Pricing Details

$100 per month
Start with User Group based pricing or Consumption Based pricing.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Halosight

Country

United States

Website

www.halosight.com

Vendor Details

Company Name

Quaeris, Inc.

Founded

2020

Country

United States

Website

www.quaeris.ai/

Product Features

Natural Language Processing

Co-Reference Resolution No 
In-Database Text Analytics No 
Named Entity Recognition No 
Natural Language Generation (NLG) No 
Open Source Integrations No 
Parsing No 
Part-of-Speech Tagging No 
Sentence Segmentation No 
Stemming/Lemmatization No 
Tokenization No 

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) Yes 
Performance Metrics Yes 
Predictive Analytics Yes 
Profitability Analysis Yes 
Strategic Planning No 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Dashboard

Annotations Yes 
Data Source Integrations Yes 
Functions / Calculations Yes 
Interactive Yes 
KPIs Yes 
OLAP No 
Private Dashboards Yes 
Public Dashboards Yes 
Scorecards Yes 
Themes No 
Visual Analytics Yes 
Widgets No 

Data Analysis

Data Discovery Yes 
Data Visualization Yes 
High Volume Processing Yes 
Predictive Analytics Yes 
Regression Analysis Yes 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

Embedded Analytics

Ad hoc Query Yes 
Application Development No 
Benchmarking No 
Dashboard Yes 
Interactive Reports Yes 
Mobile Reporting Yes 
Multi-User Collaboration Yes 
Self Service Analytics Yes 
Streaming Analytics Yes 
Visual Workflow Management No 

HR Analytics

Compensation Plan Modeling No 
Dashboard Yes 
HR Metrics Library Yes 
Leave & Absence Reporting Yes 
Predictive Modeling Yes 
Recruiting Management No 
Succession Planning No 
Talent Management No 
Trend Analysis Yes 
Turnover Tracking Yes 

Marketing Analytics

A/B Testing No 
Campaign Management Yes 
Channel Attribution Yes 
Customer Journey Mapping No 
Dashboard Yes 
Performance Metrics Yes 
Predictive Analytics No 
ROI Tracking Yes 
Social Media Metrics Yes 
Website Analytics Yes 

Natural Language Generation

Business Intelligence Yes 
CRM Data Analysis and Reports Yes 
Chatbot Yes 
Email Marketing No 
Financial Reporting Yes 
Multiple Language Support Yes 
SEO No 
Web Content No 

Natural Language Processing

Co-Reference Resolution No 
In-Database Text Analytics Yes 
Named Entity Recognition Yes 
Natural Language Generation (NLG) Yes 
Open Source Integrations Yes 
Parsing No 
Part-of-Speech Tagging No 
Sentence Segmentation No 
Stemming/Lemmatization No 
Tokenization No 

Predictive Analytics

AI / Machine Learning No 
Benchmarking No 
Data Blending No 
Data Mining Yes 
Demand Forecasting Yes 
For Education Yes 
For Healthcare Yes 
Modeling & Simulation No 
Sentiment Analysis No 

Product Analytics

Attribution No 
Automatic Data Capture Yes 
Churn Reporting Yes 
Customer Feedback Collection No 
Customer Guidance Yes 
Customer Journey Analytics No 
Data Export Yes 
Data History Retention Yes 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis Yes 
Touchpoint Analytics Yes 
User Segmentation Yes 

Sales Analytics

Collaboration Tools Yes 
Dashboards Yes 
Forecasting Analytics Yes 
Ideal Customer Profile (ICP) No 
Lead Analytics Yes 
Pipeline Management Yes 
Predictive Forecasting Yes 
Predictive Lead Scoring No 
Sales Intelligence Reporting Yes 

Alternatives

Quaeris Reviews

Quaeris

Quaeris, Inc.

Alternatives

Looker Reviews

Looker

Google