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Description
Experts provide a truly unlimited service desk. All-inclusive cloud platform that connects your entire organization. It is designed to streamline workflows. Transform old ways of working into modern, intuitive workflows that empower teams to provide excellent service to customers. Standardize your processes and gain valuable insights to align IT with the business needs. You can make your business more cost-effective by having unlimited assets, customers, customers, reports and mailboxes. All modules are included as standard so you can scale your business efficiently. Halo Service Desk is trusted by customers from many sectors worldwide. We have 25 years of industry experience and work with our clients to make it a success. Halo Service Desk is an all-inclusive platform that streamlines your workflows. It's easy to customize and use.
Description
As a consultancy or agency, your primary focus is on achieving the specific objectives set by your clients, and the importance of digital solutions in that process is continually increasing. By utilizing internalDesk, you can effectively address multiple challenges simultaneously. This innovative internal communication and collaboration platform adapts in tandem with your client’s company, ensuring that you consistently provide significant value and measurable outcomes. As a result of delivering improved business performance for your clients more frequently, you will find that they reward you with additional opportunities for engagement. Ultimately, this creates reliable streams of recurring revenue and enhances profit margins for your agency. Furthermore, internalDesk not only encompasses all the standard functionalities expected from a platform but goes beyond that. This is the key advantage. Thanks to our intelligent modular design, the platform grows in alignment with the evolving needs of your clients' businesses. There is no secret formula to dismantling silos, fostering the exchange of best practices, or facilitating more informed decision-making through a collaborative network; rather, it’s about leveraging the right tools to drive success.
API Access
Has API
No
API Access
Has API
Yes
Integrations
3CX
Yes
Act!
Yes
AnyDesk
Yes
COZYROC SSIS+ Suite
Yes
ConnectWise Cybersecurity Management
Yes
Digital.ai Continuum
Yes
Facebook
Yes
KashFlow
Yes
Microsoft 365
Yes
Microsoft Azure
Yes
Integrations
3CX
No
Act!
No
AnyDesk
No
COZYROC SSIS+ Suite
No
ConnectWise Cybersecurity Management
No
Digital.ai Continuum
No
Facebook
No
KashFlow
No
Microsoft 365
No
Microsoft Azure
No
Pricing Details
$55.00 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
€4 per user per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Halo Service Solutions
Founded
1994
Country
United Kingdom
Website
haloservicedesk.com
Vendor Details
Company Name
internalDesk
Founded
2012
Country
Sweden
Website
internaldesk.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Service Desk
CMDB
Yes
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
Yes
Procurement Management
Yes
Remote Control
Yes
SLA Management
Yes
Self Service Portal
Yes
Product Features
Collaboration
Brainstorming
No
Calendar Management
Yes
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
No
Project Management
No
Real Time Editing
Yes
Task Management
No
Version Control
No
Video Conferencing
Yes
