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Average Ratings 0 Ratings

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features
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support

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Description

Our proprietary process and analytic platform generates real-time, recurring data that allows employers to outsource exit interviews or other survey solutions supported industry benchmarks. We can send data to business leaders via push reports and instant notifications. Additionally, we offer tools that are backed by 30 years worth of science and research tailored to each client's needs. We guarantee accurate data through high response rates, survey design excellence, as well as exceptional value that often results in a 10X return.

Description

An effective Customer Experience program extends beyond merely achieving immediate business gains; it plays a crucial role in strategic planning and long-term initiatives that lead to a greater return on investment. By utilizing Happ, you can effectively assess the key customer experiences that enhance customer loyalty, boost employee morale, and drive revenue growth. Managing customer experiences is instrumental in elevating overall business performance. Gaining insights into your customers' needs and what matters most to their satisfaction allows you to prioritize effectively while minimizing investment risks. The HAPP platform for customer experience management offers several noteworthy features. It includes digital surveys that can be dispatched through various online channels to maximize engagement. The entire process of gathering insights is fully automated, initiated by transactions and supported by straightforward integrations. Leveraging machine learning, the platform ensures that you ask the appropriate questions to the right customers at optimal moments, thereby eliminating customer frustration and enhancing survey experiences. Additionally, these features work synchronously to create a seamless experience that empowers businesses to make informed decisions based on real-time feedback.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

COZYROC SSIS+ Suite Yes 

Integrations

COZYROC SSIS+ Suite No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

HSD Metrics

Founded

1992

Country

United States

Website

hsdmetrics.com

Vendor Details

Company Name

Happ Consulting Services

Founded

2015

Country

United Kingdom

Website

www.happcons.com

Product Features

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys Yes 

Product Features

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

Alternatives

Alternatives

Happ CX Platform Reviews

Happ CX Platform

Happ Consulting Services
Expressyon Reviews

Expressyon

DYMENSION