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Average Ratings 0 Ratings

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Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Description

Lakeside Software is a leader when it comes to digital experience monitoring. Software that gives IT teams the visibility they need to create and support productive digital workplaces is what we develop. Our technology is used by customers to perform workplace analytics, IT asset optimization and remote work management. SysTrack is a digital experience monitoring product that collects and analyzes data about everything that could impact business productivity and end-user experience. For more information, visit www.lakesidesoftware.com.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ServiceNow Yes 
AutoSys Workload Automation Yes 
Boomi Yes 
Condeco Yes 
Google Chat Yes 
HCL BigFix AEX No 
HCL BigFix Service Management Yes 
HCL IntelliOps Event Management Yes 
Ivanti Application Control Yes 
Matter Center for Office 365 Yes 
Microsoft Teams Yes 
MuleSoft RPA Yes 
Nanoheal Yes 
SAP SuccessFactors Yes 
SolarWinds Database Performance Analyzer Yes 
SolarWinds IP Address Manager Yes 
Splunk Cloud Platform No 
Stratodesk NoTouch No 
WorkFusion Yes 

Integrations

ServiceNow Yes 
AutoSys Workload Automation No 
Boomi No 
Condeco No 
Google Chat No 
HCL BigFix AEX Yes 
HCL BigFix Service Management No 
HCL IntelliOps Event Management No 
Ivanti Application Control No 
Matter Center for Office 365 No 
Microsoft Teams No 
MuleSoft RPA No 
Nanoheal No 
SAP SuccessFactors No 
SolarWinds Database Performance Analyzer No 
SolarWinds IP Address Manager No 
Splunk Cloud Platform Yes 
Stratodesk NoTouch Yes 
WorkFusion No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Vendor Details

Company Name

Lakeside Software

Founded

1997

Country

United States

Website

www.lakesidesoftware.com

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Product Features

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting Yes 
License Management Yes 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory Yes 
User Activity Monitoring Yes 

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