Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.
Description
Lakeside Software is a leader when it comes to digital experience monitoring. Software that gives IT teams the visibility they need to create and support productive digital workplaces is what we develop. Our technology is used by customers to perform workplace analytics, IT asset optimization and remote work management. SysTrack is a digital experience monitoring product that collects and analyzes data about everything that could impact business productivity and end-user experience. For more information, visit www.lakesidesoftware.com.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ServiceNow
Yes
AutoSys Workload Automation
Yes
Boomi
Yes
Condeco
Yes
Google Chat
Yes
HCL BigFix AEX
No
HCL BigFix Service Management
Yes
HCL IntelliOps Event Management
Yes
Ivanti Application Control
Yes
Matter Center for Office 365
Yes
Integrations
ServiceNow
Yes
AutoSys Workload Automation
No
Boomi
No
Condeco
No
Google Chat
No
HCL BigFix AEX
Yes
HCL BigFix Service Management
No
HCL IntelliOps Event Management
No
Ivanti Application Control
No
Matter Center for Office 365
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
HCL Software
Country
United States
Website
www.hcl-software.com/bigfix/aex
Vendor Details
Company Name
Lakeside Software
Founded
1997
Country
United States
Website
www.lakesidesoftware.com
Product Features
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
Yes
Product Features
IT Management
Capacity Monitoring
Yes
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
Yes
License Management
Yes
Patch Management
No
Remote Access
No
Scheduling
No
Software Inventory
Yes
User Activity Monitoring
Yes