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Average Ratings 10 Ratings

Total
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features
design
support

Average Ratings 244 Ratings

Description

Guru transforms how teams access and trust information. As an AI knowledge platform, Guru unifies company data across chats, documents, and applications, giving people and AI assistants reliable, cited answers right where they work. It connects to systems like Slack, Teams, Salesforce, and Google Workspace to surface verified insights without constant searching. With automatic verification, source visibility, and permission-aware access, Guru keeps information accurate and ensures your organization operates from one dependable source of truth.

Description

Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft SharePoint Yes 
Microsoft Teams Yes 
Slack Yes 
Assembled Yes 
Dropbox Yes 
Freshdesk Yes 
Freshservice Yes 
Gladly Yes 
Indent Yes 
Intercom Yes 
Paychex Flex Yes 
Quaeris Yes 
Shift Yes 
Supademo Yes 
Trello Yes 
Workato Yes 
Workers by Delos Yes 
Zendesk Yes 
Zoho CRM Yes 
monday AI work platform Yes 

Integrations

Microsoft SharePoint Yes 
Microsoft Teams Yes 
Slack Yes 
Assembled No 
Dropbox No 
Freshdesk No 
Freshservice No 
Gladly No 
Indent No 
Intercom No 
Paychex Flex No 
Quaeris No 
Shift No 
Supademo No 
Trello No 
Workato No 
Workers by Delos No 
Zendesk No 
Zoho CRM No 
monday AI work platform No 

Pricing Details

$25
Free Trial Yes 
Free Version No 

Pricing Details

Pricing depends on the package. You can buy a module for change management or a more comprehensive solution. Reach out for a custom quote.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Guru

Founded

2013

Country

United States

Website

www.getguru.com

Vendor Details

Company Name

Serviceaide

Founded

2003

Country

United States

Website

serviceaide.com

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Employee Communication Tools

Activity / News Feed Yes 
Audio / Video Conferencing No 
Blogs Yes 
Chat / Messaging Yes 
Employee Directory Yes 
Event Calendar Yes 
File Sharing Yes 
Knowledge Management Yes 
Newsletter Management Yes 
Surveys & Feedback No 

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search Yes 
Indexing Yes 
Text Analytics Yes 
eDiscovery No 

Internal Communications

App Integration Yes 
Blogs Yes 
Chat/Messaging Yes 
Email Management No 
Employee Directory Yes 
Event Calendar Yes 
Newsletter Management Yes 
Photo Gallery Yes 
Social Sharing Yes 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

Intranet

Activity / News Feed Yes 
Blogs Yes 
Calendar Management Yes 
Content Management Yes 
Discussions / Forums Yes 
Employee Directory Yes 
Knowledge Management Yes 
Policy Management Yes 
Search Yes 
Wiki Yes 

Knowledge Management

Artificial Intelligence (AI) Yes 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Sales Enablement

Collaboration Yes 
Contact Management Yes 
Content Management Yes 
Document Management Yes 
Goals / Quota Management No 
Lead Management No 
Meeting Management No 
Performance Management No 
Presentation Management Yes 
Proposal Management No 
Territory Management No 
Training Management Yes 

Team Communication

Activity / News Feed Yes 
Audio Calls No 
Calendar Management No 
Chat / Messaging No 
Discussion Threads Yes 
File Sharing Yes 
Mobile Access No 
Push Notifications Yes 
Search Yes 
Surveys & Feedback No 
Task Management Yes 
Video Conferencing No 

Product Features

Change Management

Business Compliance Through Effective Change Management In today's fast-paced business environment, organizations need a Change Management system that is tailored to handle the increasing volume and intricacy of changes. By leveraging cutting-edge automation and streamlined workflows, companies can enhance their change and release management procedures, ensuring they adhere to auditing and compliance standards. Minimize risk by establishing a unified database for tracking all changes throughout the organization. Automate the gathering of essential risk documentation and maintain a comprehensive change record timeline. Significantly shorten the duration required for audit reporting. Explore how Serviceaide Change Management can enhance and fortify your business operations.

Approval Workflow Yes 
Audit Trail Yes 
Automated Notifications No 
Change Calendar Yes 
Change Planning Yes 
Compliance Management Yes 
Prioritization Yes 
Release Management Yes 
Task Management Yes 
Tracking & Reporting No 
Training Management Yes 

CMDB

Optimize Your IT Asset and Resource Management Serviceaide’s Configuration Management Database (CMDB) serves as a unified repository that incorporates dependency mapping and configuration auditing, enabling organizations to seamlessly manage both their virtual and physical infrastructure assets. Quickly implement and take advantage of the advanced functionalities of CMDB, all contained within a singular federated database. Enhance Your Understanding With a centralized and thorough repository of IT data, CMDB empowers businesses to minimize expensive downtimes, safeguard essential assets, and ensure adherence to regulatory standards. -Enhance transparency of IT resources -Lower operational expenses -Foster robust IT governance -Ensure compliance with regulations

Change Management Yes 
Configuration Management Yes 
Data Visualization Yes 
Device Auto Discovery Yes 
IT Asset Management Yes 
Impact Management Yes 
License Management Yes 
Performance Management Yes 
Relationship Mapping Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) Yes 
Disaster Recovery Yes 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance Yes 
Root-Cause Diagnosis Yes 
Safety Management Yes 
Task Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

IT Asset Management

Consolidate Your Resources with One Comprehensive Platform Achieve a thorough understanding of your organization's assets throughout their entire lifecycle. With Serviceaide's sophisticated asset management features, you can effectively oversee essential resources like machinery, automobiles, generators, artwork, and beyond. Effortlessly monitor non-technical asset attributes such as value, warranty periods, and contract details.

Asset Tracking Yes 
Audit Management No 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management No 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management Yes 
Requisition Management Yes 
Supplier Management Yes 

IT Service

Elevate your organization's efficiency and reduce expenses with an AI-driven IT service management solution. Serviceaide lays the groundwork for digital evolution by offering a unified platform that enhances workforce productivity, enabling your team to achieve greater outcomes with fewer resources. Enhance your business's value by adopting processes that effectively oversee, regulate, monitor, and govern digital services across IT and other sectors. Additionally, Serviceaide employs advanced, intelligent tools and automation that proactively manage an increasing number of customers without incurring extra costs or necessitating additional resources from the organization.

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

We're Here to Support You. Concentrate on What Matters Most. A complete platform for managing services across IT and business operations Flexible modules for managing changes, assets, and additional functions Streamlined workflows and automated procedures User-friendly design Features a virtual assistant to improve self-service options.

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Service Desk

An All-in-One Solution: Service Desk Software ChangeGear Service Desk is built upon the principles of ITIL best practices and has been meticulously crafted as a holistic solution that includes every essential element your team requires, immediately available for use. Cost-effective yet thorough, ChangeGear’s Service Desk empowers employees at all levels to experience the high standard of service delivery they need.

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management Yes 
Remote Control Yes 
SLA Management Yes 
Self Service Portal Yes 

Workflow Management

Empower Users Through Automation Automation serves as the backbone of effective service and support systems. It can be utilized across various aspects such as data management, workflows, applications, and integrated systems. By enabling quicker ticket resolution, minimizing escalations, streamlining hand-offs, and facilitating process workflows, automation significantly boosts support efficiency. It enhances productivity, elevates performance, and lowers costs across all service types. Whether you aim to enhance HR onboarding processes, streamline tuition reimbursement, or develop a more comprehensive service catalog for employees, automation presents numerous opportunities to enhance your organizational services. Serviceaide offers a diverse range of service solutions to meet these needs.

Access Controls/Permissions Yes 
Approval Process Control Yes 
Business Process Automation Yes 
Calendar Management Yes 
Compliance Tracking Yes 
Configurable Workflow Yes 
Customizable Dashboard Yes 
Document Management Yes 
Forms Management Yes 
Graphical Workflow Editor Yes 
Mobile Access Yes 
No-Code Yes 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

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