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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

GuildQuality specializes in customer satisfaction surveys, performance analytics, and marketing strategies tailored for conscientious home builders, remodelers, and service providers. Trusted by those who prioritize quality, our platform has been instrumental for nearly twenty years, serving over 15,000 professionals in the industry to foster excellence and continuous improvement. We can help you achieve similar success as well. By leveraging actionable customer feedback, you can gain deep insights into your business and facilitate its growth. This proactive approach allows you to address potential issues before they arise, empowering your team to perform at their best. Furthermore, you can showcase your dedication to outstanding customer service to a targeted audience of homeowners. Our services enable you to connect with high-quality leads and boost your business. With our commitment to ensuring a high response rate, we maintain consistent professionalism through proactive outreach and a dedicated team of survey specialists, helping you to elevate your brand in the competitive market. Trust in GuildQuality to drive your success.

Description

IrisCX serves as an advanced video platform tailored for enterprise-level home product and service companies, revolutionizing customer engagement throughout the stages of product selection, setup, and support. By facilitating effortless video interactions without the need for apps, IrisCX empowers customers to easily connect with experts at the click of a button, which enhances the real-time support experience. The platform's AI-enhanced functionalities, including VisualBot and VisualGuide, improve the customer journey by enabling users to articulate their issues both visually and verbally, thus generating precise defect summaries without lengthy typing. Additionally, IrisCX streamlines communication by automatically forwarding these summaries to service teams through integrations with platforms like Zapier and webhooks, ensuring prompt and well-organized responses. For home builders, IrisCX significantly enriches customer relationships by offering virtual walkthroughs throughout the construction process and optimizing post-possession warranty services, which minimizes the necessity for in-person visits and boosts first-call resolution rates. Overall, IrisCX not only enhances efficiency but also fosters stronger connections between companies and their customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Job Dox
LeadPerfection
Zapier

Integrations

Job Dox
LeadPerfection
Zapier

Pricing Details

$100 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GuildQuality

Founded

1988

Country

United States

Website

www.guildquality.com

Vendor Details

Company Name

IrisCX

Country

Canada

Website

www.iriscx.com

Product Features

Construction Management

Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets

Product Features

Construction Management

Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets

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