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Average Ratings 0 Ratings
Description
GuildQuality specializes in customer satisfaction surveys, performance analytics, and marketing strategies tailored for conscientious home builders, remodelers, and service providers. Trusted by those who prioritize quality, our platform has been instrumental for nearly twenty years, serving over 15,000 professionals in the industry to foster excellence and continuous improvement. We can help you achieve similar success as well. By leveraging actionable customer feedback, you can gain deep insights into your business and facilitate its growth. This proactive approach allows you to address potential issues before they arise, empowering your team to perform at their best. Furthermore, you can showcase your dedication to outstanding customer service to a targeted audience of homeowners. Our services enable you to connect with high-quality leads and boost your business. With our commitment to ensuring a high response rate, we maintain consistent professionalism through proactive outreach and a dedicated team of survey specialists, helping you to elevate your brand in the competitive market. Trust in GuildQuality to drive your success.
Description
IrisCX serves as an advanced video platform tailored for enterprise-level home product and service companies, revolutionizing customer engagement throughout the stages of product selection, setup, and support. By facilitating effortless video interactions without the need for apps, IrisCX empowers customers to easily connect with experts at the click of a button, which enhances the real-time support experience. The platform's AI-enhanced functionalities, including VisualBot and VisualGuide, improve the customer journey by enabling users to articulate their issues both visually and verbally, thus generating precise defect summaries without lengthy typing. Additionally, IrisCX streamlines communication by automatically forwarding these summaries to service teams through integrations with platforms like Zapier and webhooks, ensuring prompt and well-organized responses. For home builders, IrisCX significantly enriches customer relationships by offering virtual walkthroughs throughout the construction process and optimizing post-possession warranty services, which minimizes the necessity for in-person visits and boosts first-call resolution rates. Overall, IrisCX not only enhances efficiency but also fosters stronger connections between companies and their customers.
API Access
Has API
API Access
Has API
Pricing Details
$100 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
GuildQuality
Founded
1988
Country
United States
Website
www.guildquality.com
Vendor Details
Company Name
IrisCX
Country
Canada
Website
www.iriscx.com
Product Features
Construction Management
Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets
Product Features
Construction Management
Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets