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Description
Guestara is an AI-powered guest management platform that layers on top of a hotel's existing property management system rather than replacing it, connecting to PMS, channel managers, and payment gateways so properties add a modern guest experience without changing their core stack.
The platform unifies the guest journey in one system: AI-powered ID scanning for contactless check-in in about 30 seconds, a 24/7 AI chatbot trained on each property's data with smart escalation, and a unified inbox across WhatsApp, email, SMS, and social. It also handles AI-driven upselling, in-room dining and F&B ordering, integrated payments, automated review collection, and keyless entry across 50+ smart lock brands.
It integrates with Cloudbeds, Oracle OPERA, Mews, Apaleo, Hotelogix, eZee, Beds24, SiteMinder, Guesty, Hostaway, Stripe, and Razorpay. Built for independent hotels, resorts, hostels, short-term rentals, and growing hotel groups, with onboarding in about a week.
Description
PolarPuffin serves as an online tool designed for the analysis and enhancement of reviews specifically for independent hotels and hotel chains. It aggregates guest feedback from platforms such as Google, TripAdvisor, and Booking, utilizing Claude to pinpoint common praises and complaints while preserving the original languages. Weekly reports offer up to five actionable recommendations that are both practical and budget-friendly, identifying the hotel roles responsible for implementation and providing supporting reviews for each suggestion. Additionally, email notifications flag urgent or newly emerging issues, and follow-up assessments are conducted to measure changes in complaint levels at four and eight-week intervals after the implementation of any adjustments. The Hotel Pro plan additionally offers draft responses tailored to each guest's language and includes insights about the hotel’s restaurant or beach club in the same report. With PolarPuffin, hotel teams can effectively transform online feedback into designated operational tasks, ensuring that they monitor the effectiveness of these changes in addressing recurring guest issues. This comprehensive approach enables hotels to continuously improve their service based on real guest experiences and feedback.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Beds24
Yes
Cashfree Payments
Yes
Cloudbeds
Yes
Gmail
Yes
Google Business Profile
No
Instagram
Yes
LINE
Yes
Mews
Yes
Microsoft Outlook
Yes
Paytm
Yes
Integrations
Beds24
No
Cashfree Payments
No
Cloudbeds
No
Gmail
No
Google Business Profile
Yes
Instagram
No
LINE
No
Mews
No
Microsoft Outlook
No
Paytm
No
Pricing Details
$99/month
Priced per room, per month, billed monthly, with lower per-room rates on quarterly and yearly prepayment. Power starts at $2.5/room/month ($99/month minimum), Premium at $4.5/room/month ($189/month minimum). Enterprise is custom-quoted from a $349/month minimum and includes bespoke integrations, a white-labeled app, and a dedicated account manager. Short-term rental pricing differs. Optional add-ons available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Guestara
Founded
2024
Country
India
Website
www.guestara.com
Vendor Details
Company Name
Polargate
Country
Spain
Website
polarpuffin.com/en
Product Features
Hospitality Property Management
Built-in Accounting
No
CRM
No
Catering
No
Employee Management
No
Extended Stay
No
Front Office Management
No
GDS / OTA Integration
No
Group Management
No
Guest Experience (GEM)
No
Housekeeping Management
No
Loyalty Program
No
Maintenance Management
No
Marketing Automation
No
Marketing Management
No
Multi-Property
No
Online Booking
No
Point of Sale (POS)
No
Reservations Management
No
Reviews Management
No
Single Property
No
Vacation Rental
No
