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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

GuestTraction stands as the premier authority in guest interaction, offering a comprehensive array of online solutions designed to help your establishment effectively connect with its visitors. Our services cater to a diverse spectrum of properties, ranging from expansive hotel chains to single motels. Each of our products is user-friendly, robust, and tailored to align seamlessly with your operational needs. Discover today why patrons across the globe appreciate the benefits that GuestTraction brings and how we can enhance your business's value. Recognizing that technology solutions should not be one-size-fits-all, we adopt a thoughtful approach to identify the ideal products for you, ensuring that you only invest in features that truly enhance your operations. In a rapidly evolving world, having the assurance that you can reach out to a real person when needed is invaluable. We take pride in providing exceptional customer support, making sure you feel more like a friend than just a number in our system. This dedication to personalization is what sets us apart in the industry.

Description

ICIboT can be used as a standalone product to manage guest engagement from beginning to end. The online guest service portals allow you to take new orders and manage guest inquiries. You can serve your guests in any area, such as the lobby and kiosks, by using real-time, multilingual, and multi-platform technology. You can satisfy your customers, increase customer loyalty, and increase your revenues with one product. ICIboT increases hotel revenue and improves guest satisfaction. ICI promotes your hotel on guests' phones during the pre-stay, post-stay and post-stay periods. It also sells your services and acts as a new sales platform that allows guests to choose your hotel. ICI's multi-platform support will help you increase your repeat guests and your revenue. We integrate with your PMS/CRM, ERP, and Analytics systems to ensure guest satisfaction. Please contact us to learn more about our new guest expertise program.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AWS Amplify No 
AWS Backup No 
Azure Application Gateway No 
Beds24 Yes 
Facebook Messenger No 
Google No 
Mews Yes 
Oracle Cloud Infrastructure Yes 
PayPal Checkout No 
Preno Yes 
Salto Yes 
Seekom Yes 
SimpleK Yes 
SiteMinder Yes 
Storable Newbook Yes 
Stripe Yes 
Stripe Corporate Card No 
Telegram No 
WhatsApp No 
Xero Yes 

Integrations

AWS Amplify Yes 
AWS Backup Yes 
Azure Application Gateway Yes 
Beds24 No 
Facebook Messenger Yes 
Google Yes 
Mews No 
Oracle Cloud Infrastructure No 
PayPal Checkout Yes 
Preno No 
Salto No 
Seekom No 
SimpleK No 
SiteMinder No 
Storable Newbook No 
Stripe No 
Stripe Corporate Card Yes 
Telegram Yes 
WhatsApp Yes 
Xero No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

5usd/per room/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

GuestTraction

Country

New Zealand

Website

www.guesttraction.com

Vendor Details

Company Name

icibot

Founded

2016

Country

Turkey

Website

icibot.com/en/

Product Features

Hospitality Property Management

Built-in Accounting No 
CRM No 
Catering No 
Employee Management No 
Extended Stay No 
Front Office Management No 
GDS / OTA Integration No 
Group Management No 
Guest Experience (GEM) No 
Housekeeping Management No 
Loyalty Program No 
Maintenance Management No 
Marketing Automation No 
Marketing Management No 
Multi-Property No 
Online Booking No 
Point of Sale (POS) No 
Reservations Management No 
Reviews Management No 
Single Property No 
Vacation Rental No 

Hotel Channel Management

Inventory Management No 
Kill Switch No 
Promotions Management No 
Rate Management No 
Reservations Management No 
Restriction Management No 

Kiosk

Activity Reservations No 
Digital Signature No 
License Management No 
Onsite Printing No 
Remote Access No 
Secure Browsing No 
Ticket / Order Fulfillment No 
Touch Screen No 
Usage Reporting No 
Virtual Keyboard No 
Wireless Internet Access No 

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication Yes 
Feedback Collection Yes 
Gamification Yes 
Live Chat Yes 
Video Content Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

Customer Loyalty

CRM Yes 
Corporate Memberships Yes 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System No 
Loyalty Card System Yes 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System Yes 
Referral Tracking Yes 
Rewards Management Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Hotel Channel Management

Inventory Management Yes 
Kill Switch Yes 
Promotions Management Yes 
Rate Management Yes 
Reservations Management Yes 
Restriction Management Yes 

Alternatives

Alternatives

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