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Description
Utilize GuestRevu to effortlessly collect insights from your guests while effectively managing your reputation online. Our platform equips you with essential tools and data to engage with your guests, learn from their feedback, and capitalize on their experiences. Gain a deeper understanding of your guests' perspectives through tailored surveys and feedback forms. With branded surveys that embody your identity and customizable questions, you can extract the specific information you seek. Eliminate the hassle of searching for reviews and streamline your online reputation management. We aggregate reviews from leading review platforms into a single dashboard, providing a comprehensive view of guest sentiments expressed across various sites. Boost your online review count by integrating with Google and TripAdvisor, allowing guests to easily leave feedback directly through your surveys. This seamless process not only enhances your review volume but also bolsters your rankings. Additionally, stay on top of operations, maintenance, and marketing efforts with our integrated service ticket system to ensure everything runs smoothly. This holistic approach to feedback and reputation management empowers businesses to thrive in a competitive landscape.
Description
Obtaining reviews on essential platforms has never been simpler, thanks to one-click request features and text messaging capabilities. You can easily initiate requests from your office or allow your team to do so while they're on the ground. The system enables you to effortlessly sort and filter reviews by employee, location, review platform, and communication method. Responding promptly to negative feedback is made easier with instant alerts, helping you to enhance customer satisfaction. A quick overview of your key performance indicators offers insights into your company's and team's effectiveness. Furthermore, real-time alerts help you identify actionable trends that can bolster your online reputation. After selecting and prioritizing the review platforms of your choice, our automated system directs customers to the most suitable one for their needs. This streamlined process for customers not only boosts your review count but also showcases all your reviews from various platforms alongside your business details and social media feeds, all conveniently aggregated in one location. By consolidating information, you can create a more engaging experience that encourages customer interaction and builds trust.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Cendyn CMS
Yes
Cendyn Guestrev
Yes
Cendyn Loyalty
Yes
Cendyn Revintel
Yes
For-Sight CRM
Yes
Google Business Profile
Yes
RoomRaccoon
Yes
Tripadvisor
Yes
Yelp
No
Integrations
Cendyn CMS
No
Cendyn Guestrev
No
Cendyn Loyalty
No
Cendyn Revintel
No
For-Sight CRM
No
Google Business Profile
No
RoomRaccoon
No
Tripadvisor
No
Yelp
Yes
Pricing Details
30$/month/property
Pricing is tiered according to property or group needs.
Free Trial
Yes
Free Version
Yes
Pricing Details
$147 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
GuestRevu
Founded
2014
Country
United Kingdom
Website
www.guestrevu.com
Vendor Details
Company Name
ReviewBuzz
Founded
2012
Country
United States
Website
reviewbuzz.net
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
Yes
White Label
No
Review Management
Campaign Management
No
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
Yes
Sentiment Analysis
Yes
Social Sharing
No
White Label
No
Product Features
Customer Advocacy
Advocate Management
No
Campaign Management
No
Communication Management
No
Community Management
No
Gamification
No
Referral Tracking
No
Reporting/Analytics
No
Rewards Program
No
Social Engagement
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Reputation Management
Campaign Management
Yes
Gamification
Yes
Response Management
Yes
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
Yes
Social Media Monitoring
No
White Label
No
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
