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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Grub Direct serves as a comprehensive EPOS and online ordering solution tailored for restaurants, cafés, and takeaways. It integrates a point-of-sale system that accommodates phone, counter, dine-in, and delivery orders alongside a personalized online ordering website and mobile applications for customers. Employees can access a collaborative dashboard to monitor orders, utilize caller identification, and maintain an order history, while also being able to manage kitchen tickets, delivery areas, drivers, and menu updates. The platform enhances the dining experience by offering features like table ordering, reservations, table layouts, waitlists, and automated notifications via SMS and email. Additionally, it enables restaurants to execute marketing campaigns and synchronizes Google Search and Maps reservations with their booking schedules. Included in the service are setup assistance, menu configuration help, staff training, and ongoing support based in the UK. This system is designed specifically for restaurant teams to efficiently handle direct orders and streamline their daily operations for both takeout and dine-in services, ensuring a seamless experience for both staff and customers alike.

Description

Kayana WhatsApp Ordering, also known as AskKay, is an innovative cloud-based platform tailored for restaurants, cafés, takeaways, and other hospitality businesses. This service enables customers to explore a menu, choose their desired items, and place orders for delivery, collection, takeaway, or dining in, all while receiving a convenient checkout link via WhatsApp to facilitate payment without the need for additional apps or account setups. An artificial intelligence-driven order assistant manages customer inquiries, assists in creating the order basket, provides information about menu items, and can recommend extras to enhance the dining experience. Businesses can seamlessly integrate this service with Kayana EPOS, ensuring that menus and pricing are automatically updated and that incoming orders are efficiently processed within their existing point-of-sale systems. Additionally, operators have the flexibility to customize order types, set up QR-code access points, and designate specific business WhatsApp numbers, while customers are kept informed about their order status through chat notifications. This service is crafted for those in the hospitality sector who aim to streamline direct orders and customer interactions via WhatsApp, complementing their traditional in-store services effectively. Such an approach not only enhances customer convenience but also fosters a more engaging dining experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Reserve witih Google Yes 
WhatsApp No 

Integrations

Reserve witih Google No 
WhatsApp Yes 

Pricing Details

£7.50/week
Free Trial Yes 
Free Version No 

Pricing Details

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Grub Direct

Founded

2025

Country

United Kingdom

Website

grubdirect.co.uk

Vendor Details

Company Name

Kayana for Business

Founded

2021

Country

United Kingdom

Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Product Features

Online Ordering

Integrated Gift Cards No 
Menu / Product View No 
Mobile Ordering No 
Push Notifications No 
Reporting / Analytics No 
Rewards / Loyalty Program No 
Secure Payment Processing No 
Store Locator No 
White-Label No 

Product Features

Online Ordering

Integrated Gift Cards No 
Menu / Product View No 
Mobile Ordering No 
Push Notifications No 
Reporting / Analytics No 
Rewards / Loyalty Program No 
Secure Payment Processing No 
Store Locator No 
White-Label No 

Alternatives

Alternatives

No Alternatives
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