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Description

GridSocial, developed by SocialRoots.ai, is a comprehensive referral and care coordination solution tailored for healthcare providers, community organizations, and social service networks. This platform facilitates the creation, routing, and tracking of referrals from start to finish, guaranteeing that every request is fulfilled with complete transparency for all involved parties. The system features smart intake processes, automated referral routing based on both eligibility and urgency, real-time tracking capabilities, and thorough outcome reporting. By integrating with prominent electronic health record (EHR) systems like Oracle Health (Cerner), EPIC, AdvancedMD, and NextGen, GridSocial significantly improves interoperability while optimizing workflows. Noteworthy functionalities include customizable workflow options, secure collaboration tools for partner networks, and dynamic real-time dashboards. By utilizing GridSocial, organizations can effectively minimize care gaps, enhance the success rates of referrals, and tackle social determinants of health (SDoH), ultimately leading to improved patient outcomes and more efficient service delivery. Additionally, the platform’s user-friendly interface empowers stakeholders to engage and collaborate more effectively, fostering a unified approach to patient care.

Description

Oracle Social Cloud Service is a comprehensive tool designed to enhance and expand your interactions with customers across various social media platforms. This service combines four top-tier components of social relationship management—social listening, social analytics, social engagement, and social publishing—into a single cohesive interface, resulting in the most thorough social relationship management solution currently available. To utilize this service effectively, users must possess an Oracle Identity Cloud Service account with the appropriate permissions, such as being an Identity Domain Administrator or Application Administrator. Furthermore, an account for Oracle Social Cloud Service with administrative privileges is necessary for setting up federated authentication alongside the Oracle Social Cloud Service itself. In order to facilitate provisioning, it is essential to have the client credentials, including the client ID and client secret, along with the necessary API access permissions to ensure proper authentication with the REST APIs of Oracle Social Cloud Service. This integration enables organizations to streamline their social media management processes and optimize customer engagement strategies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

EpicCare EMR Yes 
Oracle Health EHR Yes 
athenaOne Yes 
eClinicalWorks Yes 

Integrations

EpicCare EMR No 
Oracle Health EHR No 
athenaOne No 
eClinicalWorks No 

Pricing Details

Contact for pricing
Pricing is customized based on implementation scope, integrations, users, and care coordination requirements. Contact us for details.
Free Trial Yes 
Free Version Yes 

Pricing Details

Contact Oracle for pricing details.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

SocialRoots.ai

Founded

2024

Country

United States

Website

www.socialroots.ai/closed-loop-referral-system

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

docs.oracle.com/en/cloud/paas/identity-cloud/idcsc/oraclesocialcloudservice.html

Product Features

Social Work Case Management

Case Notes Yes 
Client Management Yes 
Document Management Yes 
Forms Management Yes 
Goal Setting / Tracking Yes 
Program Management No 
Referral Management Yes 
Reporting & Statistics Yes 
Scheduling Yes 
Volunteer Management No 

Product Features

Social Selling

Automated Publishing No 
Compliance Management No 
Content Discovery No 
Content Management No 
Employee Advocacy No 
Gamification No 
Lead Engagement Yes 
Performance Metrics No 
Pre-Approved Content Library Yes 
Single Sign On No 
Social Media Monitoring No 

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