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Average Ratings 1 Rating
Description
Grapevine offers an array of essential features, such as round-the-clock access to highly skilled Australian call centre representatives, illuminating every aspect of your organization and instilling trust in both your employees and customers that their concerns are being addressed thoroughly. Available 24/7 throughout the entire year, our fully trained call centre operators provide direct communication and support. Your organization will benefit from continuous reporting, ensuring that reporters and businesses can access updates and actions at any time. We also implement an annual fixed pricing model tailored to the size of your organization, guaranteeing transparency in costs. In addition, businesses receive instant alerts regarding pressing issues, enabling prompt resolutions. Quarterly reports highlight critical areas of concern, while expert guidance is provided in accordance with your company's policies, ensuring that you always have the support you need to thrive.
Description
Tour Manager streamlines your scheduling needs by offering an efficient way to oversee all your reservations from a single calendar. It features an Online Booking Solution that can be embedded on your website, as well as utilized by Visitor Information Centres and agents. By seamlessly integrating with top accounting systems, Tour Manager simplifies the tracking of your daily sales. Additionally, its Advanced Reporting suite empowers you to create customized reports and gather the specific statistics that matter to you. With a unique direct connection to Bookeasy, Tour Manager enables your offerings to be reserved by as many as 170 Visitor Information Centres across Australia, along with the capability to establish your own agent network. For any inquiries or assistance, our approachable support team is readily available via phone or email, ensuring you maximize the benefits of using Tour Manager. Proudly recognized as Australia’s longest-running and leading Tour Management System, Tour Manager continues to set the standard in the industry. This commitment to excellence makes it an invaluable tool for any tour operator looking to enhance their business operations.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$69 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Grapevine
Founded
2001
Country
Australiia
Website
www.whistleblowerhotline.com.au
Vendor Details
Company Name
Tour Manager
Founded
2011
Country
Australia
Website
tourmanager.com.au
Product Features
Whistleblowing
Access Controls / Permissions
No
Automated Routing
No
Compliance Management
No
Customizable Branding
No
Multi-Language Support
No
Real-Time Chat
No
Reporting / Analytics
No
Workflow / Process Automation
No
Product Features
Tour Operator
Accommodation Booking
No
Activities Booking
Yes
Central Reservation System
Yes
Coach Booking
Yes
Custom Packages
No
Customer Management
Yes
GDS / OTA Integration
No
Itinerary Creation
Yes
Multi-Day Tours
No
Payment Processing
Yes
Price / Margin Management
Yes
Promotions Management
Yes
Quote Management
Yes
Reservations Management
Yes
Vendor Management
No
Website Management
No