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features
design
support

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Write a Review

Description

GrapeGears is a comprehensive platform designed for sales, marketing, and customer relationship management that facilitates effective wine sales from any location, at any time, and on any device. Effortlessly sell wine without the need for apps, downloads, or updates. Optimize your order processing from your Tasting Room, website, or event venues using any PC, smartphone, or tablet. Handle numerous customers, manage open orders, and process split payments and tips all at once. Draw visitors to your site with features such as a Wine Database, Shopping Cart, Event Calendar, Blog, and unlimited web pages. Leverage our tools to enhance search engine optimization (SEO) and track analytics related to customer orders, club registrations, and customer origin. Create online accounts that allow customers to modify their preferences, shipping/payment details, and order allocations. Seamlessly incorporate your Website Shopping Cart with product listings and order management to boost sales, enhance club membership, and elevate customer satisfaction. Additionally, showcase products available for purchase, with exclusive offerings for club members, ensuring a tailored experience for your clientele. This integration not only simplifies the sales process but also fosters a loyal customer base that appreciates the unique offerings.

Description

With over two decades of experience, we specialize in database management and hospitality, having dedicated our expertise solely to the wine industry, which we deeply understand. Renowned wineries from Napa, Sonoma, and beyond turn to us primarily for our unparalleled live customer service, complemented by the most comprehensive data-driven DTC sales and CRM platform available. We pride ourselves on not outsourcing critical tasks such as data migration, management, training, or development, ensuring that all processes are handled in-house by our dedicated team. As a fully integrated company, our employees work tirelessly to help clients achieve their goals consistently, punctually, and within budget. Our platform is designed to facilitate a seamless delivery of personalized experiences that clients expect, featuring a unified customer record that is accessible across multiple channels, including Tasting Room POS, Mobile app, eCommerce, Wine Club, Email Campaigns, Reservations, and Real-Time Multi-Location inventory. This holistic approach not only enhances customer satisfaction but also streamlines operations for wineries, allowing them to focus on their core business.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$450 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

GrapeGears

Founded

2009

Country

United States

Website

grapegears.com

Vendor Details

Company Name

Missing Link Networks

Website

www.missinglink.net

Product Features

Winery

Barrel Management No 
Billing & Invoicing Yes 
Cellar Management Yes 
Inventory Management Yes 
Order Management Yes 
Point of Sale (POS) Yes 
Production Tracking No 
Vineyard Management No 
Wine Club Management Yes 

Product Features

Winery

Barrel Management No 
Billing & Invoicing No 
Cellar Management No 
Inventory Management Yes 
Order Management No 
Point of Sale (POS) Yes 
Production Tracking No 
Vineyard Management No 
Wine Club Management Yes 

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