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Description
GrapeGears is a comprehensive platform designed for sales, marketing, and customer relationship management that facilitates effective wine sales from any location, at any time, and on any device. Effortlessly sell wine without the need for apps, downloads, or updates. Optimize your order processing from your Tasting Room, website, or event venues using any PC, smartphone, or tablet. Handle numerous customers, manage open orders, and process split payments and tips all at once. Draw visitors to your site with features such as a Wine Database, Shopping Cart, Event Calendar, Blog, and unlimited web pages. Leverage our tools to enhance search engine optimization (SEO) and track analytics related to customer orders, club registrations, and customer origin. Create online accounts that allow customers to modify their preferences, shipping/payment details, and order allocations. Seamlessly incorporate your Website Shopping Cart with product listings and order management to boost sales, enhance club membership, and elevate customer satisfaction. Additionally, showcase products available for purchase, with exclusive offerings for club members, ensuring a tailored experience for your clientele. This integration not only simplifies the sales process but also fosters a loyal customer base that appreciates the unique offerings.
Description
With over two decades of experience, we specialize in database management and hospitality, having dedicated our expertise solely to the wine industry, which we deeply understand. Renowned wineries from Napa, Sonoma, and beyond turn to us primarily for our unparalleled live customer service, complemented by the most comprehensive data-driven DTC sales and CRM platform available. We pride ourselves on not outsourcing critical tasks such as data migration, management, training, or development, ensuring that all processes are handled in-house by our dedicated team. As a fully integrated company, our employees work tirelessly to help clients achieve their goals consistently, punctually, and within budget. Our platform is designed to facilitate a seamless delivery of personalized experiences that clients expect, featuring a unified customer record that is accessible across multiple channels, including Tasting Room POS, Mobile app, eCommerce, Wine Club, Email Campaigns, Reservations, and Real-Time Multi-Location inventory. This holistic approach not only enhances customer satisfaction but also streamlines operations for wineries, allowing them to focus on their core business.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$450 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
GrapeGears
Founded
2009
Country
United States
Website
grapegears.com
Vendor Details
Company Name
Missing Link Networks
Website
www.missinglink.net
Product Features
Winery
Barrel Management
Billing & Invoicing
Cellar Management
Inventory Management
Order Management
Point of Sale (POS)
Production Tracking
Vineyard Management
Wine Club Management
Product Features
Winery
Barrel Management
Billing & Invoicing
Cellar Management
Inventory Management
Order Management
Point of Sale (POS)
Production Tracking
Vineyard Management
Wine Club Management
