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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

In today's always-connected digital landscape, citizens increasingly expect to engage with their government in ways that suit their personal preferences. OneView provides a comprehensive service request management platform that streamlines the process of submitting service requests while serving as a central hub for all interactions between residents and local authorities. This user-centric solution allows residents to report and track their service requests efficiently. When a request is made, it is promptly directed to relevant local government officials for resolution, accompanied by automated notifications that keep residents updated throughout the process. As the government responds to evolving expectations from its constituents, it seeks innovative methods to digitize and disseminate information while delivering services through the devices that individuals utilize most frequently. Residents can easily request services or information online, report issues through a web portal, mobile application, email, or phone, and receive timely alerts about upcoming community events. Additionally, this system enhances the management of resident relationships by ensuring that users remain informed about their service requests, available programs, and local happenings. By embracing these modern solutions, governments can foster better communication and strengthen their connection with the community.

Description

The KNECT IoT system operates in the cloud as a web-based control hub that streamlines fleet management, covering everything from kiosk registration to storing essential data for ongoing operations and analyzing events. The KNECT IoT Agent, installed on the kiosk, ensures consistent communication between remote devices and the cloud data storage. This platform offers a secure and scalable base, accommodating even the most intricate self-service applications. The KNECT IoT portal enables centralized oversight of user accounts and communication channels. The user-friendly dashboard makes it easy to modify profiles and automates the sending of maintenance alerts. Centralized user identity and access management features simplify the administration of users, roles, and permission settings within the Administration section. Additionally, IoT campaigns provide users with the flexibility to choose their notification preferences. Users are empowered to automate and tailor their notifications, allowing them to prioritize and filter alerts according to their specific needs, enhancing the overall user experience. Ultimately, KNECT ensures that users maintain control over their interactions and data management seamlessly.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

KIOSK Information Systems No 

Integrations

KIOSK Information Systems Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Granicus

Country

United States

Website

granicus.com/solution/govservice/oneview/

Vendor Details

Company Name

KIOSK Information Systems

Country

United States

Website

kiosk.com

Product Features

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring Yes 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

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