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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance your helpdesk efficiency and ticket resolution rates with Goverlan Reach, a client management solution tailored for medium to large organizations. This software operates quietly in the background, allowing users to deliver remote IT support, perform administrative tasks, and oversee IT management seamlessly. With a proven track record, Goverlan Reach is relied upon by 13,000 clients who collectively manage over 3 million devices, showcasing its effectiveness in the industry. As businesses increasingly rely on remote solutions, Goverlan Reach stands out as a critical tool for IT departments looking to optimize their operations.

Description

Proxy Networks offers both hosted and on-premise remote support solutions tailored for IT departments and help desks. With our software, you can securely perform remote desktop operations and troubleshoot a variety of devices, including PCs, servers, and mobile devices. Our robust encryption, authentication, and privileged access management features empower customers to set their own security protocols and flexible remote access policies. Designed for ease of use and budget-friendly, PROXY Pro can accommodate the most intricate remote desktop management requirements. We deliver remote access software compatible with all platforms, including virtual machines and Thin Clients, ensuring accessibility regardless of the user's operating system. Utilize our PROXY Deployment Tool to manage host settings at any time, allowing for personalized configurations for remote access, or take advantage of our web-based Host on Demand (HOD) for seamless clientless remote connections. The versatility of Proxy Networks' software means that IT professionals can respond instantly and securely to support requests across any system or endpoint, enhancing overall efficiency in remote assistance. Embrace the future of remote support with our innovative solutions that cater to various organizational needs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ConnectWise PSA Yes 
Freshdesk Yes 
Freshservice Yes 
Jira Yes 
Jira Service Management Yes 
Jira Work Management Yes 
ServiceNow Yes 
Zendesk Yes 

Integrations

ConnectWise PSA No 
Freshdesk No 
Freshservice No 
Jira No 
Jira Service Management No 
Jira Work Management No 
ServiceNow No 
Zendesk No 

Pricing Details

$15.00/month/user
Standard - $29 per month per concurrent tech
Professional - $69 per month per concurrent tech
Enterprise - $129 per month per concurrent tech
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Goverlan Inc.

Founded

1998

Country

United States

Website

www.goverlan.com

Vendor Details

Company Name

PROXY Networks

Founded

2006

Country

United States

Website

www.proxynetworks.com

Product Features

IT Management

Capacity Monitoring No 
Compliance Management Yes 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management No 
Patch Management Yes 
Remote Access Yes 
Scheduling No 
Software Inventory Yes 
User Activity Monitoring Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard No 
Incident Management No 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal No 

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing No 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management No 
Configuration Management No 
Contract/License Management Yes 
Dashboard Yes 
Incident Management No 
Problem Management No 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal No 

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