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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Goodcall is an innovative phone assistant powered by AI, specifically crafted to streamline customer interactions for businesses ranging from small startups to large enterprises. Utilizing cutting-edge natural language understanding, it operates around the clock, managing a variety of tasks such as capturing leads, scheduling appointments, and responding to common inquiries. With response times under half a second and customizable conversation pathways, Goodcall promotes effective and engaging dialogues, significantly improving the overall customer experience. The platform offers seamless integration with multiple business tools, including CRM systems and calendars, enabling companies to optimize their workflows without requiring specialized technical skills. Organizations can set up their AI phone assistant in just a few minutes, taking advantage of features such as spam call filtering, tailored greetings, and comprehensive call analytics. With a robust track record of servicing over 4 million calls across the United States and earning the trust of thousands of businesses, Goodcall democratizes access to advanced AI voice technology, making it an invaluable asset in modern customer service. Additionally, its user-friendly interface and efficient setup process make it a popular choice among businesses looking to enhance their customer engagement.

Description

Zo, developed by Zocdoc, is an innovative AI-driven phone assistant designed to swiftly manage inbound scheduling calls, eliminating the frustration of hold times and traditional IVR systems while efficiently booking patient appointments directly into existing electronic health record (EHR) systems through natural, conversational dialogue. This tool can handle an unlimited number of concurrent calls around the clock, autonomously addressing up to 70% of scheduling inquiries and only passing more complicated issues to human staff as necessary. Zo can be tailored to fit the specific booking protocols of different practices, integrates flawlessly with their telecommunication and EHR systems, and smartly directs patients by, for example, sending routine requests to nurse practitioners while reserving more complex matters for physicians. Practices are charged only for successfully scheduled appointments, avoiding any upfront costs, per-minute fees, or lengthy contracts, thus presenting a low-risk option for implementation. Initial users have reported that average call resolution times are under 3 minutes and 30 seconds without any hold time, coupled with patient satisfaction ratings that surpass 80%. This level of efficiency not only enhances workflow but also significantly improves the overall patient experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axis LMS Yes 
Calendly Yes 
Copilot Yes 
Gmail Yes 
GoHighLevel Yes 
Google Calendar Yes 
Google Cloud Platform No 
Google Sheets Yes 
Google Voice Yes 
Housecall Pro Yes 
HubSpot CRM Yes 
LeadConnect Yes 
Microsoft Dynamics 365 Yes 
Microsoft Teams Yes 
ServiceTitan Yes 
Slack Yes 
Zapier Yes 

Integrations

Axis LMS No 
Calendly No 
Copilot No 
Gmail No 
GoHighLevel No 
Google Calendar No 
Google Cloud Platform Yes 
Google Sheets No 
Google Voice No 
Housecall Pro No 
HubSpot CRM No 
LeadConnect No 
Microsoft Dynamics 365 No 
Microsoft Teams No 
ServiceTitan No 
Slack No 
Zapier No 

Pricing Details

$59 per month
Free Trial Yes 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Goodcall

Founded

2021

Country

United States

Website

www.goodcall.com

Vendor Details

Company Name

Zocdoc

Founded

2007

Country

United States

Website

www.zocdoc.com/about/ai-phone-assistant/

Alternatives

Alternatives

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