Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

The Goliath Performance Monitor, equipped with advanced intelligence and automation, empowers IT professionals to predict, address, and document issues related to end-user experiences, no matter the location of IT workloads or users. It zeroes in on the three primary factors that typically trigger support tickets: initiating a logon, the logon procedure itself, and performance during sessions. This innovative technology aims to provide proactive alerts for potential end-user experience challenges before they arise, and if they do occur, it equips you with the necessary data for swift troubleshooting. Furthermore, it generates objective evidence through reports and historical metrics, ensuring there is tangible proof to substantiate corrective measures aimed at averting future complications. The Goliath Performance Monitor offers extensive and detailed visibility, enabling effective troubleshooting of VDI environments with the most thorough performance data at your disposal. Consequently, support teams and administrators can swiftly pinpoint the exact location of issues within the delivery infrastructure, thereby enhancing overall operational efficiency. This comprehensive approach not only resolves current challenges but also helps in fine-tuning systems for future stability.

Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Power BI Yes 
Boomi No 
HCL BigFix Service Management No 
HCL IntelliOps Event Management No 
Ivanti Application Control No 
Kibana No 
Microsoft 365 Yes 
Microsoft Hyper-V Yes 
Microsoft Teams No 
MuleSoft Anypoint Platform No 
MuleSoft RPA No 
Nanoheal No 
Omnissa Horizon 8 Yes 
SAP Store No 
SAP SuccessFactors No 
Salesforce No 
SolarWinds Log Analyzer No 
SysTrack No 
VMware Cloud Yes 

Integrations

Microsoft Power BI Yes 
Boomi Yes 
HCL BigFix Service Management Yes 
HCL IntelliOps Event Management Yes 
Ivanti Application Control Yes 
Kibana Yes 
Microsoft 365 No 
Microsoft Hyper-V No 
Microsoft Teams Yes 
MuleSoft Anypoint Platform Yes 
MuleSoft RPA Yes 
Nanoheal Yes 
Omnissa Horizon 8 No 
SAP Store Yes 
SAP SuccessFactors Yes 
Salesforce Yes 
SolarWinds Log Analyzer Yes 
SysTrack Yes 
VMware Cloud No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Goliath Technologies

Country

United States

Website

goliathtechnologies.com/software/goliath-performance-monitor/

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools No 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis No 
Server Performance No 
Trace Individual Transactions No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

Performance Testing

API Testing No 
Benchmarking No 
Cross Browser Testing No 
Debugging No 
Historical Reporting No 
Load Testing No 
Mobile Testing No 
Parallel Testing No 
Regression Testing No 
UI Testing No 
Web Testing No 

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Alternatives

Alternatives

HCL BigFix Reviews

HCL BigFix

HCL Software
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