Compare Gobii vs. Kolena

Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET. Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.

Trusted by over 25 million users worldwide, Jotform is an all-in-one platform that simplifies data collection, workflow automation, and online sales, all without coding. With Jotform’s drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, contact information, payments, appointments, and e-signatures with ease. Choose from over 10,000 templates for everything from feedback surveys to registration forms, or build your own from scratch. Jotform's advanced features, such as conditional logic, autoresponders, and over 200 integrations, further streamline processes. In addition, Jotform's AI-powered Agents offer real-time customer support by guiding users through the form submission process, answering questions, and ensuring a smooth experience, all while reducing the need for manual intervention. With Jotform’s Store Builder, you can also set up an online store, sell products, services, and subscriptions, collect donations, and receive payments through 30+ supported payment gateways. Finally, Jotform’s tools like Approvals, PDF Editor, and Report Builder help businesses transform collected data into actionable insights and automate workflows for even greater efficiency.

Fully managed ML tools allow you to build, deploy and scale machine-learning (ML) models quickly, for any use case. Vertex AI Workbench is natively integrated with BigQuery Dataproc and Spark. You can use BigQuery to create and execute machine-learning models in BigQuery by using standard SQL queries and spreadsheets or you can export datasets directly from BigQuery into Vertex AI Workbench to run your models there. Vertex Data Labeling can be used to create highly accurate labels for data collection. Vertex AI Agent Builder empowers developers to design and deploy advanced generative AI applications for enterprise use. It supports both no-code and code-driven development, enabling users to create AI agents through natural language prompts or by integrating with frameworks like LangChain and LlamaIndex.

Amazon Bedrock is a comprehensive service that streamlines the development and expansion of generative AI applications by offering access to a diverse range of high-performance foundation models (FMs) from top AI organizations, including AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon. Utilizing a unified API, developers have the opportunity to explore these models, personalize them through methods such as fine-tuning and Retrieval Augmented Generation (RAG), and build agents that can engage with various enterprise systems and data sources. As a serverless solution, Amazon Bedrock removes the complexities associated with infrastructure management, enabling the effortless incorporation of generative AI functionalities into applications while prioritizing security, privacy, and ethical AI practices. This service empowers developers to innovate rapidly, ultimately enhancing the capabilities of their applications and fostering a more dynamic tech ecosystem.

StackAI is an enterprise AI automation platform that allows organizations to build end-to-end internal tools and processes with AI agents. It ensures every workflow is secure, compliant, and governed, so teams can automate complex processes without heavy engineering. With a visual workflow builder and multi-agent orchestration, StackAI enables full automation from knowledge retrieval to approvals and reporting. Enterprise data sources like SharePoint, Confluence, Notion, Google Drive, and internal databases can be connected with versioning, citations, and access controls to protect sensitive information. AI agents can be deployed as chat assistants, advanced forms, or APIs integrated into Slack, Teams, Salesforce, HubSpot, ServiceNow, or custom apps. Security is built in with SSO (Okta, Azure AD, Google), RBAC, audit logs, PII masking, and data residency. Analytics and cost governance let teams track performance, while evaluations and guardrails ensure reliability before production. StackAI also offers model flexibility, routing tasks across OpenAI, Anthropic, Google, or local LLMs with fine-grained controls for accuracy. A template library accelerates adoption with ready-to-use workflows like Contract Analyzer, Support Desk AI Assistant, RFP Response Builder, and Investment Memo Generator. By consolidating fragmented processes into secure, AI-powered workflows, StackAI reduces manual work, speeds decision-making, and empowers teams to build trusted automation at scale.

Atera IT Autopilot is an AI-powered digital workforce solution designed to relieve IT teams from repetitive tickets and operational overload. It autonomously handles IT support requests and manages routine tasks around the clock, reducing technician workload and preventing burnout. Users can receive immediate help through conversational AI interfaces available on portals, email, Slack, and Microsoft Teams, ensuring seamless and fast issue resolution. The platform supports device and cloud environments, manages whitelisted software, and escalates complex issues to human technicians when necessary. IT Autopilot’s analytics and reporting tools provide insights to optimize IT operations. With zero delay to first response and full 24/7 availability, it enhances productivity and user satisfaction. The solution integrates with a wide range of IT tools for backup, security, and network monitoring. It empowers IT departments and MSPs to scale support without increasing headcount.

Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.

JS7 JobScheduler, an Open Source Workload Automation System, is designed for performance and resilience. JS7 implements state-of-the-art security standards. It offers unlimited performance for parallel executions of jobs and workflows. JS7 provides cross-platform job execution and managed file transfer. It supports complex dependencies without the need for coding. The JS7 REST-API allows automation of inventory management and job control. JS7 can operate thousands of Agents across any platform in parallel. Platforms - Cloud scheduling for Docker®, OpenShift®, Kubernetes® etc. - True multi-platform scheduling on premises, for Windows®, Linux®, AIX®, Solaris®, macOS® etc. - Hybrid cloud and on-premises use User Interface - Modern GUI with no-code approach for inventory management, monitoring, and control using web browsers - Near-real-time information provides immediate visibility to status changes, log outputs of jobs and workflows. - Multi-client functionality, role-based access management - OIDC authentication and LDAP integration High Availability - Redundancy & Resilience based on asynchronous design and autonomous Agents - Clustering of all JS7 Products, automatic fail-over and manual switch-over

LM-Kit.NET is an enterprise-grade toolkit designed for seamlessly integrating generative AI into your .NET applications, fully supporting Windows, Linux, and macOS. Empower your C# and VB.NET projects with a flexible platform that simplifies the creation and orchestration of dynamic AI agents. Leverage efficient Small Language Models for on‑device inference, reducing computational load, minimizing latency, and enhancing security by processing data locally. Experience the power of Retrieval‑Augmented Generation (RAG) to boost accuracy and relevance, while advanced AI agents simplify complex workflows and accelerate development. Native SDKs ensure smooth integration and high performance across diverse platforms. With robust support for custom AI agent development and multi‑agent orchestration, LM‑Kit.NET streamlines prototyping, deployment, and scalability—enabling you to build smarter, faster, and more secure solutions trusted by professionals worldwide.

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.