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features
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support

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Description

Go Integrator Cara serves as a comprehensive communications client tailored for the Cisco BroadWorks hosted telephony system. With a host of features designed for quick access to vital information, it seamlessly integrates with contact-focused business systems and CRM applications, boasting a standardized set of integration tools compatible with over 300 widely used applications across various sectors. This functionality leads to substantial productivity improvements, such as instantly identifying incoming callers and displaying their details, or effortlessly dialing their numbers with a simple click. By utilizing Go Integrator Cara, customers can save both valuable time and resources. The application includes a built-in SIP Softphone that can be set up and activated through a standard BroadWorks device profile. Users can easily add records to an integrated CRM directly from the client’s call history or the active call preview window, and it automatically or manually generates an activity record for each received call within the CRM. Additionally, this integration enhances overall communication efficiency by streamlining workflows and minimizing the time spent on administrative tasks.

Description

InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience. InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Access4 Yes 
Acumatica Cloud ERP Yes 
Bitrix24 Yes 
Cisco BroadWorks Yes 
Clio Yes 
Google Contacts Yes 
Gorgias Yes 
InsuredMine Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Pipedrive Yes 
Redtail CRM Yes 
Salesforce No 
Salesforce Agentforce Service No 
ServiceM8 Yes 
SevenRooms Yes 
Surefire Yes 
Teamleader Yes 

Integrations

Access4 No 
Acumatica Cloud ERP No 
Bitrix24 No 
Cisco BroadWorks No 
Clio No 
Google Contacts No 
Gorgias No 
InsuredMine No 
Microsoft Outlook No 
Microsoft Teams No 
Pipedrive No 
Redtail CRM No 
Salesforce Yes 
Salesforce Agentforce Service Yes 
ServiceM8 No 
SevenRooms No 
Surefire No 
Teamleader No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Go Integrator Cara

Country

United States

Website

cara.gointegrator.com/cara-featured-solutions/

Vendor Details

Company Name

Upland Software

Founded

2010

Country

United States

Website

uplandsoftware.com/ingenius/

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Tracking

CRM Yes 
Call Log Yes 
Call Recording No 
Call Routing No 
Caller Identification Yes 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration Yes 

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