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features
design
support

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Description

Go Integrator Cara serves as a comprehensive communications client tailored for the Cisco BroadWorks hosted telephony system. With a host of features designed for quick access to vital information, it seamlessly integrates with contact-focused business systems and CRM applications, boasting a standardized set of integration tools compatible with over 300 widely used applications across various sectors. This functionality leads to substantial productivity improvements, such as instantly identifying incoming callers and displaying their details, or effortlessly dialing their numbers with a simple click. By utilizing Go Integrator Cara, customers can save both valuable time and resources. The application includes a built-in SIP Softphone that can be set up and activated through a standard BroadWorks device profile. Users can easily add records to an integrated CRM directly from the client’s call history or the active call preview window, and it automatically or manually generates an activity record for each received call within the CRM. Additionally, this integration enhances overall communication efficiency by streamlining workflows and minimizing the time spent on administrative tasks.

Description

Evaluate employee performance through 15 comprehensive online reports, visual graphs, and an extensive call log featuring a click-to-play option. Enhance productivity and optimize call center workflows by equipping managers with the crucial insights required for informed business choices. Access your analytics on a real-time dashboard for immediate feedback. Utilize screen captures and live webcam surveillance to gain a thorough understanding of agents' activities as they occur. For further detailed evaluation, seamlessly export your Call Log data to Microsoft Excel with just a few clicks. Your team will implement a ready-to-use application, eliminating the need for IT professionals to configure and establish a remote connection to individual computers. Additionally, users will be unable to view or modify softphone settings independently, which helps safeguard the SIP server and prevent erroneous configuration changes. Softphone.Pro offers a diverse array of integration possibilities, allowing for effortless implementation of screen pop-up and click-to-call features in any software platform with little hassle. This flexibility enhances overall operational efficiency while ensuring that all communication tools function harmoniously within your existing systems.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Access4 Yes 
Acumatica Cloud ERP Yes 
Bitrix24 Yes 
Cisco BroadWorks Yes 
Clio Yes 
Google Contacts Yes 
Gorgias Yes 
InsuredMine Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Pipedrive Yes 
Redtail CRM Yes 
ServiceM8 Yes 
SevenRooms Yes 
Surefire Yes 
Teamleader Yes 

Integrations

Access4 No 
Acumatica Cloud ERP No 
Bitrix24 No 
Cisco BroadWorks No 
Clio No 
Google Contacts No 
Gorgias No 
InsuredMine No 
Microsoft Outlook No 
Microsoft Teams No 
Pipedrive No 
Redtail CRM No 
ServiceM8 No 
SevenRooms No 
Surefire No 
Teamleader No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$19 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Go Integrator Cara

Country

United States

Website

cara.gointegrator.com/cara-featured-solutions/

Vendor Details

Company Name

Vedisoft

Country

Russian Federation

Website

softphone.pro/en/index

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Softphone

Audio / Video Conferencing No 
Call Logging No 
Call Recording No 
Call Transfer No 
Caller Identification No 
Chat / Messaging No 
Contact Management No 
Fax Management No 

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