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features
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Description

Top luxury brands around the globe rely on Glowing to enhance their customer engagement, foster team collaboration, and stimulate business growth. As a remarkable pioneer in the field, Glowing is continuously broadening its international footprint in major cities to satisfy the increasing demand for its exceptional enterprise-class customer engagement solution, which is essential for navigating today's intricate omni-channel and multi-platform landscapes. By utilizing data and real-time messaging across various platforms, brands can cultivate significant interactions at every stage of the customer journey. The platform allows for seamless management of numerous conversations across multiple messaging channels through automation, while also enabling businesses to mitigate and rectify negative guest experiences by automatically implementing service recovery workflows integrated with vital systems. Glowing provides a cohesive messaging solution that connects with leading technologies, empowering businesses to offer a uniquely differentiated and deeply personalized customer engagement experience. This innovative approach not only enhances customer satisfaction but also contributes to long-term loyalty and brand advocacy.

Description

The current generation of mobile travelers, including business professionals, conference participants, and local patrons, seeks innovative ways to connect with their accommodations and explore the destinations they visit. In turn, hotel operators recognize that meeting the demands of tech-savvy guests is crucial for boosting direct bookings, increasing service sales, enhancing guest satisfaction, and improving their rankings on platforms like TripAdvisor. Zuzapp provides hoteliers with an affordable solution to create a distinctive and enriched experience for their guests throughout all phases of their journey. Discover how you can offer a personalized, mobile, and localized experience that resonates with your valued clientele. Enhance guest satisfaction and recovery by empowering them to easily make requests, voice concerns, and ask questions that contribute to a more enjoyable stay. This approach not only meets guest needs but also fosters loyalty and encourages repeat visits.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Agilysys Analyze Yes 
Amadeus Central Reservations System (CRS) Yes 
Infor CloudSuite Business Yes 
Knowcross Yes 
Salesforce Yes 

Integrations

Agilysys Analyze No 
Amadeus Central Reservations System (CRS) No 
Infor CloudSuite Business No 
Knowcross No 
Salesforce No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$49 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Glowing.io

Founded

2014

Country

United States

Website

glowing.io

Vendor Details

Company Name

Zuzapp

Founded

2014

Website

www.zuzapp.com/hotels.aspx

Product Features

Product Features

Alternatives

Alternatives