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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.

Description

The Smart Factory Platform developed by msg Plaut functions as an IT marketplace that delivers digital solutions in the form of Software as a Service (SaaS) specifically tailored for production and logistics sectors. This platform empowers businesses to make efficient use of various applications through a modular approach, enabling them to subscribe to specific apps according to their immediate requirements while keeping their production processes modernized. Among its notable advantages are the low effort needed for implementing digital lean manufacturing practices, exceptional adaptability, improved transparency in manufacturing operations, faster product launch times, decreased error rates, and enhanced overall system performance. Additionally, the Smart Factory Platform acts as a foundational model for digital manufacturing architecture, promoting ongoing development and a data-driven approach to production. It encompasses more than 15 distinct digital manufacturing use cases, such as predictive quality assurance, value flow analysis, and AI-driven employee development and scheduling. By allowing for the swift integration of AI-driven applications, the platform not only boosts transparency but also offers remarkable flexibility, making it an invaluable resource for modern manufacturing enterprises. The continuous evolution of its features ensures that companies remain competitive in an ever-changing market landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com/retail-quality-management-system/

Vendor Details

Company Name

msg

Founded

1946

Country

Germany

Website

www.msg-plaut.com/software-development/smart-factory-platform

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

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