Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
The Smart Factory Platform developed by msg Plaut functions as an IT marketplace that delivers digital solutions in the form of Software as a Service (SaaS) specifically tailored for production and logistics sectors. This platform empowers businesses to make efficient use of various applications through a modular approach, enabling them to subscribe to specific apps according to their immediate requirements while keeping their production processes modernized. Among its notable advantages are the low effort needed for implementing digital lean manufacturing practices, exceptional adaptability, improved transparency in manufacturing operations, faster product launch times, decreased error rates, and enhanced overall system performance. Additionally, the Smart Factory Platform acts as a foundational model for digital manufacturing architecture, promoting ongoing development and a data-driven approach to production. It encompasses more than 15 distinct digital manufacturing use cases, such as predictive quality assurance, value flow analysis, and AI-driven employee development and scheduling. By allowing for the swift integration of AI-driven applications, the platform not only boosts transparency but also offers remarkable flexibility, making it an invaluable resource for modern manufacturing enterprises. The continuous evolution of its features ensures that companies remain competitive in an ever-changing market landscape.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
msg
Founded
1946
Country
Germany
Website
www.msg-plaut.com/software-development/smart-factory-platform
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No