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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.

Description

Wellms operates as a headless system that facilitates the rapid establishment of tailored training platforms, meticulously crafted to address the distinct requirements of our clients. This system enables us to create content repositories equipped with robust administrative interfaces, enhancing content development and management across various platforms. With headless architecture, users can implement any frontend frameworks and technologies they choose, offering significant advantages over traditional monolithic LMS architectures, as the headless LMS relies primarily on an API for communication among components. Additionally, it allows for the design of multiple frontend solutions that can seamlessly interact with the same backend. Developing an LMS through Wellms is akin to constructing with modular building blocks rather than sculpting from a solid material, providing both flexibility and ease of use. This enterprise-level LMS can typically be operational within a few weeks, giving it a custom-made feel as you select the features that best suit your needs, all while ensuring reliable performance that meets the expectations of various users. Moreover, the adaptability of this system ensures that it can evolve alongside your organization, consistently aligning with your changing training objectives.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

FFmpeg No 
H5P No 
Jitsi No 
Mattermost No 
SCORM Cloud No 
Stripe No 
Twilio No 

Integrations

FFmpeg Yes 
H5P Yes 
Jitsi Yes 
Mattermost Yes 
SCORM Cloud Yes 
Stripe Yes 
Twilio Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com/retail-quality-management-system/

Vendor Details

Company Name

Wellms

Country

Poland

Website

www.wellms.io

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Technical Skills Development

Analytics No 
Career Coaching No 
Discussions No 
Exercises and Projects No 
Offline Usage No 
Quizzes & Assessments No 
Videos No 

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