Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
Cloud Consulting and Migration Services offer strategic guidance and hands-on support for businesses seeking to enhance their infrastructure and embrace a cloud-native model in pursuit of their objectives. By leveraging Microservice Architecture, organizations can achieve greater flexibility and reduce time-to-market through the use of distributed teams, automation technologies, and a modular service-oriented framework. This approach allows for the seamless building, testing, deployment, and scaling of applications. Advanced analytics and visualization tools derived from large data sets empower businesses to elevate customer service and improve overall performance. Our Custom Application Development services have garnered accolades for creating innovative applications tailored for both global corporations and prominent startups, transforming customer interactions through intelligent, dynamic, and omnichannel solutions. With a strong focus on mobility, we are equipped to design forward-thinking applications that cater to diverse audiences, drawing from our extensive experience in developing both enterprise-level and consumer-oriented mobile apps, ensuring that we understand the vital elements that contribute to the success of any app. Furthermore, our commitment to staying ahead of technological trends enables us to provide solutions that not only meet current demands but also anticipate future needs.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
QBurst
Founded
2004
Country
India
Website
www.qburst.com/en-us/products/slashq/
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Product Features
Queue Management
Appointment Scheduling
No
Calendar
No
Communication Tools
No
Contactless
No
Customer Surveys
No
Dashboard
No
For Banks
No
For Government
No
For Healthcare
No
For Restaurants
No
For Retail
No
SMS Marketing
No
Supports Multiple Counters
No
Virtual Queue
No