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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.

Description

SimpleK is a comprehensive, user-friendly software solution designed for managing master key systems and facility operations. Primarily utilized by locksmiths in institutions as well as security and facility managers, it provides effective tools for a variety of tasks including: - Designing and overseeing master key systems - Issuing keys, key rings, and other items - Managing cylinders and core pinning - Keeping personal records and inventories - Mapping buildings, doors, and floor plans With a host of advanced functionalities for master keying, SimpleK assists users in effectively handling: - Multi-level master key systems that accommodate various manufacturers and methods - The expansion of existing systems - Calculating core pinning stacks based on system and core types, associated keys, and more - Planning, executing, and documenting rekeying procedures - Streamlining operations to be paperless, encompassing key requests, issuances, returns, deposits, and refunds Additionally, SimpleK seamlessly integrates with electronic signature capture devices, enabling handwritten signatures to be directly linked to digital documents, thus enhancing the efficiency and security of the management process. This innovative feature allows for a more organized and modern approach to facility management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Canary Digital Tipping No 
Exopen No 
FLEXIPASS No 
GuestTraction No 
KEPServerEX No 
Lynx No 
OKKAMI No 
OpenKey No 

Integrations

Canary Digital Tipping Yes 
Exopen Yes 
FLEXIPASS Yes 
GuestTraction Yes 
KEPServerEX Yes 
Lynx Yes 
OKKAMI Yes 
OpenKey Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com/retail-quality-management-system/

Vendor Details

Company Name

SimpleK

Founded

1986

Website

www.simplek.com/en

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Key Tracking

Access Controls/Permissions Yes 
Alerts/Notifications No 
Audit Trail Yes 
Barcoding / RFID Yes 
Check-in / Check-out Yes 
Key Holder Management Yes 
Lock Management Yes 
Master Key Management Yes 
Overdue Tracking Yes 

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