Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
SimpleK is a comprehensive, user-friendly software solution designed for managing master key systems and facility operations. Primarily utilized by locksmiths in institutions as well as security and facility managers, it provides effective tools for a variety of tasks including:
- Designing and overseeing master key systems
- Issuing keys, key rings, and other items
- Managing cylinders and core pinning
- Keeping personal records and inventories
- Mapping buildings, doors, and floor plans
With a host of advanced functionalities for master keying, SimpleK assists users in effectively handling:
- Multi-level master key systems that accommodate various manufacturers and methods
- The expansion of existing systems
- Calculating core pinning stacks based on system and core types, associated keys, and more
- Planning, executing, and documenting rekeying procedures
- Streamlining operations to be paperless, encompassing key requests, issuances, returns, deposits, and refunds
Additionally, SimpleK seamlessly integrates with electronic signature capture devices, enabling handwritten signatures to be directly linked to digital documents, thus enhancing the efficiency and security of the management process. This innovative feature allows for a more organized and modern approach to facility management.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Canary Digital Tipping
No
Exopen
No
FLEXIPASS
No
GuestTraction
No
KEPServerEX
No
Lynx
No
OKKAMI
No
OpenKey
No
Integrations
Canary Digital Tipping
Yes
Exopen
Yes
FLEXIPASS
Yes
GuestTraction
Yes
KEPServerEX
Yes
Lynx
Yes
OKKAMI
Yes
OpenKey
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
SimpleK
Founded
1986
Website
www.simplek.com/en
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Product Features
Key Tracking
Access Controls/Permissions
Yes
Alerts/Notifications
No
Audit Trail
Yes
Barcoding / RFID
Yes
Check-in / Check-out
Yes
Key Holder Management
Yes
Lock Management
Yes
Master Key Management
Yes
Overdue Tracking
Yes