Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
BIO-key PortalGuard IDaaS, a cloud-based IAM platform, offers the most flexible options for multi-factor authentication and biometrics. It also allows customers to reset their passwords and provides a user-friendly interface. All this at a reasonable price. PortalGuard has been trusted by many industries, including education, finance, healthcare, and government, for over 20 years. It can be used to secure access for employees and customers, regardless of whether they are on-premises or remote.
PortalGuard's MFA is unique because it offers Identity-Bound Biometrics with the highest levels of integrity and security. They are also more accessible than traditional authentication methods.
API Access
Has API
No
API Access
Has API
No
Integrations
Active Directory
No
Adobe Marketo Engage
No
Blackboard Collaborate
No
Canvas
No
Dropbox
No
GitHub
No
Google Workspace
No
Microsoft 365
No
Microsoft SharePoint
No
Salesforce
No
Integrations
Active Directory
Yes
Adobe Marketo Engage
Yes
Blackboard Collaborate
Yes
Canvas
Yes
Dropbox
Yes
GitHub
Yes
Google Workspace
Yes
Microsoft 365
Yes
Microsoft SharePoint
Yes
Salesforce
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
PortalGuard (Commercial On-Premises) - Self Service Password Reset License (SSPR only) - $12.50 annually per user
PortalGuard (Commercial On-Premises) - Enterprise License (SSPR, SSO, MFA) - $36.00 annually per user
PortalGuard IDaaS (Commercial Cloud) - Enterprise License (SSPR, SSO, MFA) - $42.00 annually per user
PortalGuard IDaaS (Commercial Cloud) - Self-Service Password Reset License (SSPR only) - $12.50 annually per user
PortalGuard (Commercial On-Premises) - Enterprise License (SSPR, SSO, MFA) - $36.00 annually per user
PortalGuard IDaaS (Commercial Cloud) - Enterprise License (SSPR, SSO, MFA) - $42.00 annually per user
PortalGuard IDaaS (Commercial Cloud) - Self-Service Password Reset License (SSPR only) - $12.50 annually per user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
BIO-key International
Founded
1993
Country
United States
Website
www.bio-key.com/portalguard/
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Product Features
Customer Identity and Access Management (CIAM)
Access Certification
No
Access Management
No
Analytics / Reporting
No
Automatic User/Device Recognition
No
Behavioral Analytics
No
Credential Management
No
Data Security
No
Multi-Factor Authentication (MFA)
No
Privacy / Consent Management
No
Real Time Notifications
No
Self-Service Portal
No
Single Sign On
No
User Provisioning
No
Identity Management
Access Certification
No
Compliance Management
No
Multifactor Authentication
Yes
Password Management
No
Privileged Account Management
Yes
Self-Service Access Request
No
Single Sign On
Yes
User Activity Monitoring
Yes
User Provisioning
No
Password Management
Credential Management
Yes
Multifactor Authentication
Yes
Password Generator
No
Password Reset
Yes
Password Synchronization
Yes
Single Sign On
Yes
User Management
Yes
Self-Service Password Reset (SSPR)
Access Control
No
Alerts / Notifications
No
Application Security
No
Compliance Management
No
Credential Management
No
Employee Directory
No
Group Passwords
No
Password Database
No
Password Management
No
Reminders
No
Reporting / Analytics
No
Single Sign On
No
Two-Factor Authentication (2FA)
No
Single Sign On
Biometric
No
Credential Management
No
Identity Federation
No
Multifactor Authentication
No
Password Management
No
Policy Management
No
Social Sign On
No
User Management
No