Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
Nexium Defence Cloud is an all-encompassing, modular private cloud infrastructure specifically designed to address the rigorous security and operational requirements of military forces. This platform empowers armed services to efficiently modify their Communications and Information Systems (CIS) in response to evolving operational landscapes, allowing for the rapid rollout of services and communities of interest through mission-focused, automated management solutions. By incorporating civilian cloud technologies into military frameworks, Nexium Defence Cloud boosts operational productivity, accelerates tactical movements, and enables joint force leaders to strategize missions in just days, launch them in hours, and make adjustments in mere minutes, all with minimal required expertise. The system features a distributed cloud node architecture that ensures local storage and computational capabilities to eliminate single points of failure, with a variety of form factors that include rackable nodes suitable for headquarters and ruggedized edge servers designed for challenging environments. Additionally, this innovative solution supports interoperability and collaboration among various defense units, ultimately enhancing overall mission success and responsiveness on the battlefield.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
Thales
Founded
2000
Country
United States
Website
www.thalesgroup.com/en/markets/defence-and-security/mission-critical-communications/nexium-defence-cloud
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No