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Average Ratings 4 Ratings
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Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
MRO360 is Verdantis’ AI-native Enterprise Asset Management (EAM) suite designed to optimize maintenance, spare parts, and reliability operations. Built on a modular architecture, the platform combines Spare Parts Management, predictive maintenance, work order planning, demand forecasting, and reliability-centered maintenance within an operational environment.
At the core of the platform is Spare Parts Management, enabling organizations to perform criticality assessment, obsolescence detection, multi-tier parts classification, and optimized reorder point management. MRO360 helps teams maintain the right stock balance, reduce excess inventory, and minimize stockout risks across multi-site operations.
The Work Order Planning module prioritizes maintenance activities based on asset failure risk, operational criticality, safety considerations, and material availability. Predictive Maintenance capabilities analyze failure patterns, spare parts consumption, and work order history to identify equipment issues before disruptions occur.
The platform also supports demand forecasting across planned and unplanned workloads, helping organizations improve procurement planning, optimize safety stock levels, and align inventory readiness with maintenance demand. Asset Registry capabilities maintain lifecycle records for equipment, including specifications, maintenance history, and associated spare parts relationships.
Integrated Reliability-Centered Maintenance (RCM) applies failure mode analysis to determine the most effective maintenance strategy across preventive, predictive, and run-to-failure approaches. Context-aware AI agents support maintenance, inventory, and operational workflows by improving search, recommendations, inventory visibility, and decision-making.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Sheets
No
Infor CRM
No
Infor PLM
No
JAGGAER One
No
Odoo
No
Integrations
Google Sheets
Yes
Infor CRM
Yes
Infor PLM
Yes
JAGGAER One
Yes
Odoo
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$0
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
Verdantis
Founded
2004
Country
United States
Website
www.verdantis.com
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Product Features
EAM
CMMS
Yes
Energy Management
Yes
Equipment Management
Yes
Facility Management
Yes
IT Asset Management
No
Inventory Management
Yes
Maintenance Management
Yes
Parts Management
Yes
Preventive Maintenance Scheduling
Yes
Software License Management
Yes
Warranty Management
No
Work Order Management
Yes
