Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
Red Hat® JBoss® Enterprise Application Platform (JBoss EAP) offers robust security, exceptional performance, and scalability suitable for various environments. Whether utilized on-premise, in virtual settings, or across private, public, or hybrid cloud infrastructures, JBoss EAP accelerates application delivery across the board. The latest iteration, JBoss EAP 7, is designed to streamline deployment while providing comprehensive Jakarta EE capabilities for applications regardless of their environment. Its innovative modular architecture ensures that services are activated only as needed, enhancing efficiency. JBoss EAP 7 is specifically engineered for high performance and adaptability in contemporary application landscapes. This architecture, combined with a component-driven service model, not only minimizes scale-out times but also enhances the flexibility of applications deployed in diverse settings. By leveraging JBoss EAP, developers can effectively respond to the evolving demands of their business operations. Additionally, it supports Jakarta EE as well as various web frameworks including Spring, Spring Web Flow, Spring WS, and Spring Security, allowing for a seamless development experience.
API Access
Has API
No
API Access
Has API
No
Integrations
AD Bridge
No
Apache CXF
No
Azure Marketplace
No
FusionReactor
No
JProfiler
No
Keyfactor EJBCA
No
MyEclipse
No
Oxxus
No
Pandora FMS
No
RTView
No
Integrations
AD Bridge
Yes
Apache CXF
Yes
Azure Marketplace
Yes
FusionReactor
Yes
JProfiler
Yes
Keyfactor EJBCA
Yes
MyEclipse
Yes
Oxxus
Yes
Pandora FMS
Yes
RTView
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$8000
https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.redhat.com%2Fen%2Fstore
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
Red Hat
Founded
1993
Country
United States
Website
www.redhat.com/en/technologies/jboss-middleware/application-platform
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Product Features
Application Server
Admin Console
Yes
Alerts / Notifications
Yes
Application Security
Yes
Multi-Application Support
Yes
Multiple Environment Support
Yes
Open Standards Compliance
Yes
Reporting / Analytics
Yes
User Management
Yes