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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Glensa functions as an AI assistant that enhances the searchability of product and technical documentation for both employees and customers. Users can upload various documents such as PDF guides, manuals, and product sheets, which Glensa then indexes automatically for easy access. It intelligently interprets user inquiries and pulls answers from the specific sections of the organization's own materials, avoiding dependence on generic AI responses. Glensa is beneficial for internal sales and support teams, and it also offers a public self-service guide that operates around the clock on websites or customer portals. With a no-code admin dashboard, teams can easily manage source documents, customize the assistant's tone and guidelines, and analyze unanswered queries to spot gaps in documentation. As new manuals are added, the answers provided by Glensa automatically update to reflect the latest information. Specifically tailored for B2B manufacturers, wholesalers, and distributors with large product catalogs, Glensa is accessible as a module within Glanser's Function Library. Founded in Jönköping, Sweden, Glanser proudly holds the title of a Litium Premium Partner and continues to innovate in the field of AI-assisted documentation. By streamlining the way organizations access information, Glensa significantly improves operational efficiency and enhances customer satisfaction.

Description

Pega GenAI Knowledge Buddy is an innovative AI-driven assistant that utilizes natural language processing and machine learning to deliver prompt and precise responses sourced from an organization's knowledge repository. Seamlessly integrating with current content libraries, it allows both customers and employees to efficiently obtain information without the hassle of manual searches. This tool significantly enhances customer self-service by providing clear, conversational replies on web and mobile platforms, which helps to minimize the need for direct support interactions. For service agents and sales personnel, Knowledge Buddy functions as an immediate support system, supplying accurate information to enhance customer interactions. Furthermore, it improves back-office efficiency by quickly retrieving procedural documents and guidelines, which aids in effective task execution. It also prioritizes enterprise-grade security, enabling organizations to manage user access rights while ensuring transparency in operations. By streamlining information access, it ultimately fosters a more knowledgeable and responsive work environment.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Glanser

Founded

2025

Country

Sweden

Website

www.glanser.com/glensa

Vendor Details

Company Name

Pegasystems

Founded

1983

Country

United States

Website

www.pega.com/products/genai-knowledge-buddy

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