Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Gigwalk provides a solution for businesses to efficiently gather data and manage remote tasks on a large scale. You can either use your own team or leverage our extensive network of 1.7 million Gigwalkers. Are your products being stocked and displayed as intended? Are store associates effectively promoting your latest offerings? With our retail audit and mystery shopping services, your team can receive immediate reports to address these concerns. Detect and resolve channel execution challenges on a wide scale. Our offerings, such as digital product testing, allow you to identify potential problems in new mobile app versions prior to launch. Additionally, you can uncover issues within intricate customer journeys, like the process of buying online and returning in-store. Experience real-time research and data collection like never before, with unmatched speed and scale. Utilize our global network of Gigwalkers to obtain valuable business insights that inform strategic decisions. From emerging brands to established Fortune 500 companies, Gigwalk has empowered organizations to rethink their operational processes and enhance their efficiency. Ultimately, our services are designed to adapt to the evolving needs of businesses in a competitive landscape.
Description
NiCE CXone Mpower Workforce Management is an intelligent workforce planning solution built for modern contact centers. It uses AI-powered forecasting and scheduling to align staffing with real customer demand. The platform adapts in real time, adjusting plans based on volume changes, shrinkage, and agent availability. Automated workflows reduce administrative effort for managers and planners. CXone Mpower WFM supports omnichannel operations, including voice and digital interactions. Agents benefit from flexible, self-service scheduling that improves engagement and adherence. Long-term planning tools help organizations prepare for evolving customer needs. Mobile access gives agents better visibility and control over their schedules. The solution is part of the broader CXone Mpower AI platform, ensuring seamless integration with CX operations. Together, these capabilities enable smarter workforce decisions and improved service outcomes.
API Access
Has API
No
API Access
Has API
No
Integrations
Call Coach AI
No
Groov
No
Haiku
No
Inbenta Search
No
NiCE Employee Engagement Manager (EEM)
No
ULAP SBCaaS
No
Integrations
Call Coach AI
Yes
Groov
Yes
Haiku
Yes
Inbenta Search
Yes
NiCE Employee Engagement Manager (EEM)
Yes
ULAP SBCaaS
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Gigwalk
Founded
2010
Country
United States
Website
www.gigwalk.com
Vendor Details
Company Name
NiCE
Founded
1986
Country
United States
Website
www.nice.com/products/workforce-management
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
Yes
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes
Product Features
Workforce Management
Budgeting & Forecasting
Yes
Contractor Management
Yes
Employee Lifecycle Management
Yes
Labor Projection
Yes
Performance Appraisal
Yes
Recruiting Management
Yes
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No