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Description

Transform your communications from a resource drain to an asset. GigTel connects your team through the most innovative, cloud-based communication platform to help you grow your business in a remote working environment. You can streamline your selling processes by communicating and working in real-time from anywhere, anytime. You can improve customer experience by contacting customers quickly and easily via chat, text, voice, or video. Real-time data analytics allows you to optimize sales and customer conversations quickly. This will allow you to make more impactful business decisions. Many companies are struggling unnecessarily due to communication issues like missed calls, complex legacy systems maintenance, and unreliable service. We are here to help. You can revive your business with a simple-to-use, flexible, and affordable hosted platform that unifies communications and improves company results. We make it easy for you to reap the benefits.

Description

IntelePeer’s Communications Automation Platform (CAP) offers a cloud-based solution tailored to streamline customer interactions and elevate user experiences. This platform integrates seamlessly with enterprise applications, enabling businesses to enhance efficiency, reduce operational costs, and automate communications across multiple channels like voice, SMS, and social messaging. Leveraging generative AI, CAP supports omnichannel communication and adapts to on-premises, cloud, or hybrid infrastructures, making it a flexible choice for modernizing organizational workflows. With robust enterprise-grade security and compliance features, IntelePeer ensures the protection of sensitive data while empowering organizations to optimize their communication strategies.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Zendesk Yes 
Amazon No 
Cisco Webex No 
Copper Yes 
DrChrono Yes 
Facebook No 
GoldMine CRM Yes 
IBM watsonx Assistant No 
Mailgun No 
Mailjet No 
Microsoft Dynamics 365 Yes 
Microsoft Outlook Yes 
Microsoft Teams No 
Numeracle No 
Slack No 
Sugar Market Yes 
WhatsApp No 
Zoho CRM Yes 
eAgent Solutions Yes 

Integrations

Salesforce Yes 
Zendesk Yes 
Amazon Yes 
Cisco Webex Yes 
Copper No 
DrChrono No 
Facebook Yes 
GoldMine CRM No 
IBM watsonx Assistant Yes 
Mailgun Yes 
Mailjet Yes 
Microsoft Dynamics 365 No 
Microsoft Outlook No 
Microsoft Teams Yes 
Numeracle Yes 
Slack Yes 
Sugar Market No 
WhatsApp Yes 
Zoho CRM No 
eAgent Solutions No 

Pricing Details

$9.95/user
Our FULLY loaded seat costs $24.95 with no extra (hidden) fees. It includes Video, File & Screen Share, Auto Attendant, VoIP, softphone, Mobile App, and SO much more!
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

GigTel

Founded

1951

Country

United States

Website

gigtel.com

Vendor Details

Company Name

IntelePeer

Founded

2003

Country

United States

Website

intelepeer.com/platform/

Product Features

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing Yes 
IVR / Voice Recognition Yes 

Productivity

Collaboration Yes 
Database Creation No 
Document Creation No 
File Sharing Yes 
Notes Management No 
Office Suite No 
Presentation Tools Yes 
Project Management No 
Task Management Yes 
Team Chat Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing No 
IVR / Voice Recognition Yes 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management No 
Email Distribution Yes 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management No 
Video Content No 

SIP Trunk

Automatic Fail-over Routing No 
Call Data Records No 
Caller ID Yes 
Disaster Recovery Yes 
International Numbers No 
Multiple DID Options Yes 
PSTN Forwarding Yes 
Toll-Free Numbers Yes 
e911 Yes 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration Yes 
Voice Mail No 

Alternatives

Alternatives