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Description
Understand your clientele thoroughly. Customer experience management tailored for Salesforce allows you to prioritize your customers effectively. By integrating feedback data with Salesforce information, you can achieve a comprehensive understanding of the customer experience. When feedback is housed within Salesforce, it remains up-to-date and readily usable. This enables swift responses to urgent feedback and encourages proactive adjustments within your organization that truly make a difference. Enhance your customer experience in just days rather than months. Regardless of whether you are new to Salesforce or an expert, GetFeedback simplifies the process of launching a CX initiative that suits your needs. Over 10,000 prominent brands globally trust this solution for their customer experience management needs. By making informed decisions based on real-time data, you can foster deeper customer relationships and drive business success.
Description
Screeb provides insight into who is utilizing your application by identifying key users such as Power Users and those who may be disengaging, allowing you to concentrate on the individuals rather than just the features. Instead of feeling inundated by endless metrics and dashboards, gain a straightforward comprehension of your users' behaviors, desires, and the subsequent steps you should take. Our approach, centered on Product-Led User Research, enables you to identify critical areas for enhancement and respond more promptly. You can integrate Screeb seamlessly within your web and mobile applications or link it to Segment to leverage your existing tagging system. Additionally, you can disseminate insights and findings across your daily tools for product management, customer success, or marketing, empowering you to make informed decisions more quickly. Ultimately, this alignment of user understanding with actionable strategies fosters a more responsive and user-focused development process.
API Access
Has API
No
API Access
Has API
No
Integrations
KonnectzIT
Yes
5X
Yes
Android
No
Apple iOS
No
Campaign Monitor
Yes
Echoes
Yes
Flutter
No
Harvestr
No
Intercom
No
JavaScript
No
Integrations
KonnectzIT
Yes
5X
No
Android
Yes
Apple iOS
Yes
Campaign Monitor
No
Echoes
No
Flutter
Yes
Harvestr
Yes
Intercom
Yes
JavaScript
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€39 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SurveyMonkey
Founded
1999
Country
United States
Website
www.getfeedback.com
Vendor Details
Company Name
Screeb
Country
France
Website
screeb.app/
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
Yes
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
Yes
Dashboard
No
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
