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Description
GenticFlow serves as a comprehensive IT support and endpoint-management platform tailored for internal IT teams and managed service providers. This versatile solution integrates various functionalities including endpoint monitoring, operating system updates, application inventory management, Microsoft 365 oversight, user assistance, ticketing, investigative tools, and technician resources all within a single workspace. Teams can efficiently handle tasks by starting from a user request, a monitoring alert, or an open ticket, then assess endpoint findings and suggested actions before applying approved remedies or utilizing remote control, terminal, and file transfer capabilities. Technicians are able to confirm results and document their actions along with outcomes in support records. GenticFlow features an integrated ticketing system and offers connections to compatible PSA and service-desk solutions, in addition to tools for identity, security, cloud, and networking. It also provides native applications for iOS and Android to facilitate mobile ticket handling and endpoint management. The platform is cloud-hosted under the Smart option, while the Hero version introduces workflow automation, API and MCP access, along with a self-hosted alternative that requires a minimum of 500 endpoints. With its multifaceted capabilities, GenticFlow addresses the diverse needs of IT teams and enhances their operational efficiency.
Description
GestorMSP is an all-encompassing platform for Remote Monitoring & Management (RMM) and IT Service Management (ITSM), specifically designed for Managed Service Providers (MSPs) as well as corporate IT departments. With a unified dashboard, users can oversee and control their clients’ entire IT ecosystem, including Windows, Linux, and macOS devices, servers, virtual machines (such as Hyper-V and Proxmox), Docker and Kubernetes containers, and network devices through SNMP.
Among its standout features are:
- Real-time monitoring with customizable alerts and structured monitoring profiles
- Integrated remote access capabilities (native RDP using WebRTC/P2P) that ensure minimal latency
- Automated management of patches and over-the-air (OTA) updates
- Comprehensive endpoint antivirus and security measures, complemented by a Security Center dedicated to vulnerability and compliance oversight
- Automation of scripts and the capability for bulk software deployment
- An extensive ITSM module encompassing tickets, SLAs, CMDB, approval processes, a knowledge base, and workflow automation
- Seamless integration with Active Directory, Microsoft 365/Entra ID, and backup solutions like Veeam
- A robust multi-tenancy structure that allows it to scale efficiently from small-scale operations to environments managing millions of devices, making it a versatile choice for IT management.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Microsoft Entra ID
Yes
Active Directory
No
Autotask PSA
Yes
Bitdefender GravityZone
Yes
Freshdesk
Yes
Freshservice
Yes
Google Workspace
Yes
HaloPSA
Yes
Jira Service Management
Yes
Malwarebytes
No
Integrations
Microsoft Entra ID
Yes
Active Directory
Yes
Autotask PSA
No
Bitdefender GravityZone
No
Freshdesk
No
Freshservice
No
Google Workspace
No
HaloPSA
No
Jira Service Management
No
Malwarebytes
Yes
Pricing Details
$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Trial
Yes
Free Version
No
Pricing Details
$49.90/month
Native Integrated Remote Access — No Third-Party Tools
100% built-in remote access, fully integrated into GestorMSP — unlike competitors that rely on third-party remote tools
GestorMSP Connect App (proprietary remote access application)
RD Web — remote desktop straight from the browser
Integrated SSH
Remote CMD and PowerShell directly from the dashboard
Secure sessions with role-based access control (RBAC)
Monitoring & Alerts
Real-time endpoint monitoring (servers, workstations, laptops)
CPU, memory, and disk metrics with history and uptime
Real-time alerts by severity (critical / warning / info) with configurable thresholds
Alert acknowledgement and resolution
Live dashboard with auto-refresh
Patch & Software Management
Patch management (detection, severity, and bulk installation)
Installed-software inventory
Remote software deployment and installation
Automation
Reusable scripts (PowerShell, Bash, and Python)
Scheduled and on-demand execution
Bulk operations (restart, shutdown, update, backup, scan)
Inventory & Assets
Hardware and IT asset inventory
Organization by device type, status, and advanced filters
Multi-tenant management (all clients in a single panel)
Basic Security
On-demand endpoint security scan
Per-device security score
Reporting & Access
Device, performance, and alert reports with export
Responsive web interface (access from a mobile browser)
OPTIONAL ADD-ON MODULES (sold separately — NOT included in RMM)
ITSM
PSA
CRM
AI Module (predictive analytics, anomaly detection, automated suggestions, predictive maintenance)
Network Module (network discovery, topology, SNMP/IP monitoring)
100% built-in remote access, fully integrated into GestorMSP — unlike competitors that rely on third-party remote tools
GestorMSP Connect App (proprietary remote access application)
RD Web — remote desktop straight from the browser
Integrated SSH
Remote CMD and PowerShell directly from the dashboard
Secure sessions with role-based access control (RBAC)
Monitoring & Alerts
Real-time endpoint monitoring (servers, workstations, laptops)
CPU, memory, and disk metrics with history and uptime
Real-time alerts by severity (critical / warning / info) with configurable thresholds
Alert acknowledgement and resolution
Live dashboard with auto-refresh
Patch & Software Management
Patch management (detection, severity, and bulk installation)
Installed-software inventory
Remote software deployment and installation
Automation
Reusable scripts (PowerShell, Bash, and Python)
Scheduled and on-demand execution
Bulk operations (restart, shutdown, update, backup, scan)
Inventory & Assets
Hardware and IT asset inventory
Organization by device type, status, and advanced filters
Multi-tenant management (all clients in a single panel)
Basic Security
On-demand endpoint security scan
Per-device security score
Reporting & Access
Device, performance, and alert reports with export
Responsive web interface (access from a mobile browser)
OPTIONAL ADD-ON MODULES (sold separately — NOT included in RMM)
ITSM
PSA
CRM
AI Module (predictive analytics, anomaly detection, automated suggestions, predictive maintenance)
Network Module (network discovery, topology, SNMP/IP monitoring)
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
GenticFlow Ltd.
Founded
2025
Country
Ireland
Website
www.genticflow.com
Vendor Details
Company Name
GestorMSP
Founded
2026
Country
Brazil
Website
gestormsp.com.br
Product Features
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Product Features
MSP
Backup Management
Yes
Billing & Invoicing
Yes
CRM
Yes
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
Yes
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
Yes
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
RMM
Deployment Management
Yes
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
No
Network Monitoring
Yes
Patch Management
Yes
Real-time Alerts
Yes
Remediation Management
Yes
Alternatives
No Alternatives