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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Genesis Clinical Lifecycle Management seamlessly integrates data, decision-making, and workflows between ERP and EHR systems across various settings, including operating rooms, cath labs, and patient bedside. This innovative solution offers healthcare organizations a vendor-neutral platform that ensures comprehensive lifecycle visibility, operational control, efficiency, and clinical traceability from the initial receipt of items to the point of care delivery. With Genesis Data, organizations benefit from a clean and normalized source of truth that consolidates information across item masters, ERP, EHR, contracts, recalls, and supply chain data. Meanwhile, Genesis Sourcing helps ensure contract compliance during the purchasing process, while Genesis Inventory delivers real-time insights into clinical stock, automates par-level management, tracks expiration dates, and facilitates quick response to recalls. Additionally, Genesis Clinical enables the capture of data concerning implants, consumables, bill-only items, and other supply usage directly at the point of care, alleviating the burden on clinicians and streamlining processes within the healthcare system. This holistic approach not only enhances operational efficiency but also contributes to improved patient outcomes by ensuring that the right supplies are available when needed.

Description

vInteract Cloud offers a robust contact center solution through Genesys Engage, tailored for businesses seeking a dependable and secure cloud infrastructure with a reliability rate of 99.99%. Built to scale alongside your organization, vInteract is fully customizable and operates within AWS and Azure's tier 3 data centers, ensuring optimal security. Provided by Voxai, this versatile cloud solution caters to enterprises of all sizes, functioning as an open and scalable platform that enhances routing efficiencies through the advanced Genesys Engage routing capabilities. With comprehensive features to meet the demands of even the most intricate enterprise contact centers, vInteract includes full omnichannel routing (such as agent, skills, and predictive), sophisticated self-service options, multimedia support, analytics, workforce management, and more. The cloud components are strategically deployed in an active/active configuration, utilizing availability zones to guarantee maximum service availability. By leveraging the strengths of AWS or Azure, our data centers hold certifications for SSAE-16, PCI, HIPAA, FEDRAMP, SOC, and a variety of other regulatory standards, ensuring compliance and security for our clients. Ultimately, vInteract Cloud empowers organizations to optimize their customer engagement strategies while maintaining high standards of reliability and performance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Care Director Yes 
Compucare Yes 
EpicCare EMR Yes 
Infor CRM Yes 
MEDITECH Expanse Yes 
NetSuite Yes 
Oracle Cloud Infrastructure Yes 
Oracle PeopleSoft Yes 
Paragon Denali Yes 
SAP Cloud Platform Yes 
Sage 100 Yes 
Unit4 ERP Yes 
Workday HCM Yes 

Integrations

Care Director No 
Compucare No 
EpicCare EMR No 
Infor CRM No 
MEDITECH Expanse No 
NetSuite No 
Oracle Cloud Infrastructure No 
Oracle PeopleSoft No 
Paragon Denali No 
SAP Cloud Platform No 
Sage 100 No 
Unit4 ERP No 
Workday HCM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Genesis Automation Healthcare

Country

United Kingdom

Website

www.genesisahc.com

Vendor Details

Company Name

Voxai Solutions

Founded

2005

Country

United States

Website

www.voxai.com/#!/page/vinteract/5c6eb21a93093476257d8a14

Product Features

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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