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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

GenOS facilitates the deployment, management, and enhancement of artificial intelligence across various enterprise production processes. It features three integrated interfaces on a single governed platform: Assistant, serving as an internal AI hub for employees; Service, providing customer-facing AI capabilities across multiple channels; and Supervisor, which focuses on document processing and workflow automation with human oversight. The platform boasts robust governance features, including Single Sign-On (SSO), detailed Role-Based Access Control (RBAC) at the agent level, comprehensive audit trails for all actions taken, usage analytics, and automated evaluation pipelines. It supports multi-LLM routing among OpenAI, Anthropic, Google, and open-source models to ensure the optimal model is utilized for each specific task, effectively avoiding vendor lock-in. Deployment options are versatile, allowing for cloud-hosted solutions, Bring Your Own Cloud (BYOC) options such as AWS, Azure, and GCP, or on-premise installations. Additionally, each deployment is spearheaded by a dedicated engineer who not only builds and integrates the system but also maintains ongoing involvement for continuous enhancements and improvements. This commitment to support ensures that users can maximize the effectiveness of their AI implementations.

Description

ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

DareData

Founded

2019

Country

Portugal

Website

www.daredata.ai

Vendor Details

Company Name

Cacti

Website

www.cacticom.com

Product Features

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management Yes 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

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