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Description
GenOS facilitates the deployment, management, and enhancement of artificial intelligence across various enterprise production processes. It features three integrated interfaces on a single governed platform: Assistant, serving as an internal AI hub for employees; Service, providing customer-facing AI capabilities across multiple channels; and Supervisor, which focuses on document processing and workflow automation with human oversight.
The platform boasts robust governance features, including Single Sign-On (SSO), detailed Role-Based Access Control (RBAC) at the agent level, comprehensive audit trails for all actions taken, usage analytics, and automated evaluation pipelines. It supports multi-LLM routing among OpenAI, Anthropic, Google, and open-source models to ensure the optimal model is utilized for each specific task, effectively avoiding vendor lock-in. Deployment options are versatile, allowing for cloud-hosted solutions, Bring Your Own Cloud (BYOC) options such as AWS, Azure, and GCP, or on-premise installations. Additionally, each deployment is spearheaded by a dedicated engineer who not only builds and integrates the system but also maintains ongoing involvement for continuous enhancements and improvements. This commitment to support ensures that users can maximize the effectiveness of their AI implementations.
Description
Examine all interactions with customers across various channels to leverage completely fresh and genuine data aimed at enhancing their experiences. By employing statistical comparison methods, key differences between high-performing agents and their peers can be rapidly detected. Additionally, aspects such as adherence to scripts, acoustic signals, and sentiment analysis can be automatically tracked. This ensures that supervisors can gain comprehensive insights into agent performance, allowing for unbiased feedback. Knovvu Analytics offers real-time sentiment evaluations, immediate alerts to supervisors, and timely triggers for API actions. Furthermore, it gathers all customer interaction data from service channels and transforms it into valuable insights for decision-makers. This solution delivers essential information that helps in better understanding customer needs, ultimately improving their overall experiences. With sophisticated quality management features, Knovvu Analytics empowers supervisors to objectively evaluate and enhance agent performance, fostering a culture of continuous improvement in customer service.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
DareData
Founded
2019
Country
Portugal
Website
www.daredata.ai
Vendor Details
Company Name
Sestek
Country
United Kingdom
Website
www.sestek.com/conversation-analytics-knovvu
Product Features
Product Features
Speech Analytics
Automatic Transcription
No
Call Center Management
No
Call Recording
No
Customer Experience Management
No
Data Security
No
Natural Language Processing
No
Predictive Analytics
No
Self-Service Search
No
Sentiment Analysis
No
Surveys & Feedback
No