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Description
GLPI is a powerful Service Management software that uses open-source technologies. It makes it easy to plan and manage IT changes, solve problems efficiently, automate business processes, and maintain control over your IT infrastructure.
Key features of the GLPI:
1. 1.
2. 2. Asset management and automatic inventories
3. Data quality control using rationality
4. Asset management: Administrative and financial
5. Software inventory and management of licences
6. Knowledge and frequently asked questions
7. Statistics and reports
8. 8.
9. Inventory of Android-based devices
Description
monday service is a platform that prioritizes AI in managing enterprise services, effectively consolidating and automating various service operations spanning IT, HR, facilities, and other business teams. It comes equipped with an integrated AI agent that quickly addresses requests by utilizing historical ticket data and available knowledge bases, while advanced functionalities such as automatic categorization, smart routing, and AI-enhanced response suggestions facilitate efficient ticket processing. Teams benefit from the ability to oversee tickets originating from diverse sources on a single, cohesive board, allowing for incident escalation and interdepartmental collaboration via tailored workflows. To improve self-service capabilities, a customer portal is available, featuring request forms, knowledge articles, and organized resources that can be accessed through a dedicated external link. Furthermore, customizable dashboards and real-time reporting provide in-depth visibility into ticket patterns, performance indicators, and service delays, enabling teams to proactively tackle operational challenges. Overall, the platform enhances the efficiency of service management while fostering collaboration and transparency across various departments.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Microsoft Teams
Yes
Slack
Yes
AWS Marketplace
Yes
AccessOwl
No
Axonius
Yes
Dolibarr
Yes
Flottix
Yes
Google Authenticator
Yes
Google Drive
No
Mattermost
Yes
Integrations
Microsoft Teams
Yes
Slack
Yes
AWS Marketplace
No
AccessOwl
Yes
Axonius
No
Dolibarr
No
Flottix
No
Google Authenticator
No
Google Drive
Yes
Mattermost
No
Pricing Details
€19/month/user
Price (exc.tax) for GLPI Network Cloud:
19€ / month / IT User
Prices (exc.tax) for GLPI Network On-premise 1 year editor guarantee:
Basic Level - 1.200 €
Standard Level - 3.600 €
Advanced Level - 12.000 €
19€ / month / IT User
Prices (exc.tax) for GLPI Network On-premise 1 year editor guarantee:
Basic Level - 1.200 €
Standard Level - 3.600 €
Advanced Level - 12.000 €
Free Trial
Yes
Free Version
Yes
Pricing Details
$27 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
TECLIB
Founded
2009
Country
France
Website
glpi-project.org
Vendor Details
Company Name
monday.com
Founded
2012
Country
Israel
Website
monday.com/w/service
Product Features
CMDB
Change Management
Yes
Configuration Management
Yes
Data Visualization
Yes
Device Auto Discovery
Yes
IT Asset Management
Yes
Impact Management
Yes
License Management
Yes
Performance Management
Yes
Relationship Mapping
Yes
Configuration Management
Access Control / Permissions
Yes
Application Deployment
Yes
Automated Provisioning
No
Infrastructure Automation
No
Node Management
No
Orchestration
No
Reporting Analytics / Visualization
Yes
Task Management
Yes
Data Center Management
Audit Trail
No
Behavior-Based Acceleration
No
Cross Reference System
No
Device Auto Discovery
Yes
Diagnostic Testing
No
Import / Export Data
Yes
JCL Management
No
Multi-Platform
Yes
Multi-User
Yes
Power Management
Yes
Sarbanes-Oxley Compliance
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
No
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
No
Compliance Management
No
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
No
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
Yes
Requisition Management
No
Supplier Management
Yes
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
Yes
Release Management
Yes
Self Service Portal
Yes
Service Catalog
Yes
Service Reporting
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
License Management
Automatic SKU Recognition
No
Central LM Server
No
Copy Protection
No
History Tracking
Yes
Node Management
No
Online Activation
No
Portable License
No
Sarbanes-Oxley Compliance
No
Timing Rights
No
Trial License
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
Yes
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Service Desk
CMDB
Yes
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
Yes
Procurement Management
Yes
Remote Control
No
SLA Management
Yes
Self Service Portal
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
