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Description
GI JI is a desktop knowledge workspace designed for professionals who prioritize privacy and require AI assistance for managing sensitive documents without falling into the trap of opaque systems. It provides responses drawn directly from your files and includes the relevant excerpt supporting each answer, enabling users to verify information with a single click. The original documents remain distinct from the Working Knowledge that is generated, ensuring that nothing is deemed reusable knowledge until it has been thoroughly reviewed and sanctioned by an individual. If a source is modified, any knowledge derived from it is paused for further assessment. GI JI prioritizes accuracy by clearly stating when the evidence contradicts a given answer, rather than generating false information, as evidenced by its performance on a stringent benchmark of 54 questions, during which it reported no fabricated references in either trial. Furthermore, the system operates on your personal machine for search, retrieval, and answering, while an optional Connected AI mode allows integration with your OpenAI account, providing transparency by displaying the exact data that a request would transmit before you give your consent. This ensures that users maintain control over their information and the interactions with AI, reinforcing trust in the system.
Description
When clients present important inquiries to your business, they anticipate prompt and effective assistance, regardless of whether they are interacting with virtual agents. Knowledge Assist leverages the power of artificial intelligence and machine learning to enable contact center agents to address customer concerns swiftly, accurately, and reliably. This AI-enhanced knowledge base is seamlessly integrated into the desktops of contact center and virtual agents, ensuring that they have access to current, precise answers and guidance. Our solution assists agents in discerning the intent behind customer inquiries, delivering consistent responses across various channels, fostering trust, and enhancing customer interactions. Knowledge Assist empowers your contact center representatives with timely, relevant information by utilizing AI technology. It combines well-crafted responses, connects with pertinent data sources, and analyzes both internal and external websites and documents to establish a continually evolving knowledge repository that curates the most significant information. This continuous adaptation ensures that agents are always equipped with the best resources to assist customers effectively.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$79 one-time
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
GI JI Agency
Founded
2026
Country
North Macedonia
Website
giji.agency/
Vendor Details
Company Name
Verizon
Founded
1983
Country
United States
Website
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
Product Features
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No