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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

GI JI is a desktop knowledge workspace designed for professionals who prioritize privacy and require AI assistance for managing sensitive documents without falling into the trap of opaque systems. It provides responses drawn directly from your files and includes the relevant excerpt supporting each answer, enabling users to verify information with a single click. The original documents remain distinct from the Working Knowledge that is generated, ensuring that nothing is deemed reusable knowledge until it has been thoroughly reviewed and sanctioned by an individual. If a source is modified, any knowledge derived from it is paused for further assessment. GI JI prioritizes accuracy by clearly stating when the evidence contradicts a given answer, rather than generating false information, as evidenced by its performance on a stringent benchmark of 54 questions, during which it reported no fabricated references in either trial. Furthermore, the system operates on your personal machine for search, retrieval, and answering, while an optional Connected AI mode allows integration with your OpenAI account, providing transparency by displaying the exact data that a request would transmit before you give your consent. This ensures that users maintain control over their information and the interactions with AI, reinforcing trust in the system.

Description

A sophisticated Knowledge Base designed to assist both your customers and agents is at your disposal. This system supports your LiveChat agents while simultaneously aiding website visitors. The Internal Widget allows seamless access to your team's expertise directly within the LiveChat application. For customers seeking self-service options, the public Help Center is available 24/7 on your website. Enhance your support capabilities with a tailored, mobile-responsive Help Center where clients can discover solutions independently. Our AI technology will streamline customer interactions by recommending pertinent articles during chats. It’s as simple as clicking to include useful information. You can create a public Help Center in just minutes, empowering customers to find answers to frequently asked questions across any device. By integrating with LiveChat, agents can access valuable resources while engaging with customers. We will recommend articles based on the inquiries made by customers, facilitating quicker resolutions. Additionally, you can address content gaps and refine your articles by incorporating feedback from your customers. Plus, Google Analytics is included for tracking performance. This combination of features not only enhances customer support but also drives efficiency across your communication channels.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

LiveChat No 

Integrations

LiveChat Yes 

Pricing Details

$79 one-time
Free Trial No 
Free Version Yes 

Pricing Details

$39 per month
Unlimited users
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

GI JI Agency

Founded

2026

Country

North Macedonia

Website

giji.agency/

Vendor Details

Company Name

LiveChat Software

Founded

2002

Country

United States

Website

knowledgebase.ai

Product Features

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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