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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

GENIE, developed by Modern World Business Solutions, is a comprehensive payments platform aimed at empowering merchants with advanced capabilities for processing payments, managing terminals, and enhancing overall operations that go beyond simple card transactions. This solution is part of MWBS’s diverse range of payment tools, which also includes BOX and Tapldoo, and it offers a customized terminal experience complemented by a web interface that facilitates revenue tracking, terminal management, and critical business analytics. With integrated AI-powered features embedded in both the hardware and the merchant panel, GENIE allows for seamless functions such as AI-driven helpdesk support, inquiries regarding transaction histories, insights into acquirer contracts, and access to a payments glossary, all directly from the terminal or through the web portal, thus minimizing the time merchants need to spend addressing customer service and technical inquiries. Additionally, it encompasses standard merchant functionalities like tips, split payment options, web-based revenue monitoring, and dashboard reporting, while also introducing intelligent features and analytics that assist businesses in effectively tracking and optimizing their performance. By leveraging these advanced tools, merchants can gain deeper insights into their operational efficiency and customer interactions.

Description

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Freshdesk No 
Intercom No 
Microsoft Dynamics 365 No 
Salesforce No 
Zendesk No 
Zendesk Chat No 

Integrations

Freshdesk Yes 
Intercom Yes 
Microsoft Dynamics 365 Yes 
Salesforce Yes 
Zendesk Yes 
Zendesk Chat Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$199 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Modern World Business Solutions

Founded

2018

Country

United Kingdom

Website

mwbs.co.uk/genie/

Vendor Details

Company Name

TypeGenie

Founded

2015

Country

United Kingdom

Website

www.typegenie.net

Product Features

Point of Sale

Barcode Scanning No 
Commission Management No 
Cryptocurrency Support No 
Customer Account Profiles No 
Discount Management No 
Electronic Signature No 
Gift Card Management No 
Loyalty Program No 
Multi-Location No 
Restaurant POS No 
Retail POS No 
Returns Management No 
eCommerce Integration No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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