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features
design
support

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Description

Drawing on over two decades of expertise from CORE, GENESYS represents Vitech's cutting-edge software that facilitates interconnected systems engineering throughout the organization. Completely redesigned, GENESYS adopts established model-centric methodologies while incorporating contemporary technologies within a fully open architecture. This innovation results in the strength of a comprehensive Model-Based Systems Engineering (MBSE) ecosystem, seamlessly integrated with the convenience of modern office applications, tailored to meet your data needs. By merging a reliable, model-centric systems engineering strategy with an architecture suitable for enterprise use, GENESYS empowers you to implement MBSE effectively and uniformly across your project teams. Moreover, GENESYS eliminates uncertainty in implementation and provides context-driven modeling solutions for intricate systems engineering challenges, ensuring your projects are executed with precision and clarity. With its user-friendly interface and robust functionalities, GENESYS sets a new standard in systems engineering software.

Description

Pointel Configuration Management Solution is a thin-client application that gives you complete control over your Genesys environment. CMS immediately highlights any changes made to your Genesys configuration environment. It also includes a Genesys audit, import/export and snapshot/restore capabilities, as well as alerting capabilities. Pointel CMS automatically captures all changes in your contact center and presents the information graphically to help you quickly and easily understand any changes to your Genesys Configuration Management Environment. It is important to understand what changes have been made in your Genesys environment, and by whom. CMS audit reports include detailed information such as the name of the user that made the change, the date/time of the change, and both the current value and the previous value. It can also restore individual parameter/KVP levels changes or the entire application back at a given time.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Chatterbox Yes 
Gears Yes 
Genesys Cloud CX No 
Graphlogic GL Platform Yes 
Modulate Velma Yes 
Pointel DCCM No 
Syndeia Yes 
onePLE Yes 

Integrations

Chatterbox No 
Gears No 
Genesys Cloud CX Yes 
Graphlogic GL Platform No 
Modulate Velma No 
Pointel DCCM Yes 
Syndeia No 
onePLE No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Vitech Corporation

Website

www.vitechcorp.com

Vendor Details

Company Name

Pointel

Founded

1999

Country

United States

Website

www.pointel.com/solutions/cms/

Product Features

Enterprise Architecture

Application Portfolio Management No 
Architecture Governance No 
Capability Mapping Yes 
Diagramming Yes 
Idea Management No 
Modeling & Simulation Yes 
Project Management Yes 
Risk Assessment Yes 
Transformation Roadmapping No 
Version Control No 

Product Features

Change Management

Approval Workflow No 
Audit Trail No 
Automated Notifications No 
Change Calendar No 
Change Planning No 
Compliance Management No 
Prioritization No 
Release Management No 
Task Management No 
Tracking & Reporting No 
Training Management No 

CMDB

Change Management No 
Configuration Management No 
Data Visualization Yes 
Device Auto Discovery No 
IT Asset Management No 
Impact Management No 
License Management No 
Performance Management No 
Relationship Mapping No 

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