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Description
Drawing on over two decades of expertise from CORE, GENESYS represents Vitech's cutting-edge software that facilitates interconnected systems engineering throughout the organization. Completely redesigned, GENESYS adopts established model-centric methodologies while incorporating contemporary technologies within a fully open architecture. This innovation results in the strength of a comprehensive Model-Based Systems Engineering (MBSE) ecosystem, seamlessly integrated with the convenience of modern office applications, tailored to meet your data needs. By merging a reliable, model-centric systems engineering strategy with an architecture suitable for enterprise use, GENESYS empowers you to implement MBSE effectively and uniformly across your project teams. Moreover, GENESYS eliminates uncertainty in implementation and provides context-driven modeling solutions for intricate systems engineering challenges, ensuring your projects are executed with precision and clarity. With its user-friendly interface and robust functionalities, GENESYS sets a new standard in systems engineering software.
Description
Pointel Configuration Management Solution is a thin-client application that gives you complete control over your Genesys environment. CMS immediately highlights any changes made to your Genesys configuration environment. It also includes a Genesys audit, import/export and snapshot/restore capabilities, as well as alerting capabilities. Pointel CMS automatically captures all changes in your contact center and presents the information graphically to help you quickly and easily understand any changes to your Genesys Configuration Management Environment. It is important to understand what changes have been made in your Genesys environment, and by whom. CMS audit reports include detailed information such as the name of the user that made the change, the date/time of the change, and both the current value and the previous value. It can also restore individual parameter/KVP levels changes or the entire application back at a given time.
API Access
Has API
API Access
Has API
Integrations
Chatterbox
Gears
Genesys Cloud CX
Graphlogic GL Platform
Pointel DCCM
Syndeia
onePLE
Integrations
Chatterbox
Gears
Genesys Cloud CX
Graphlogic GL Platform
Pointel DCCM
Syndeia
onePLE
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Vitech Corporation
Website
www.vitechcorp.com
Vendor Details
Company Name
Pointel
Founded
1999
Country
United States
Website
www.pointel.com/solutions/cms/
Product Features
Enterprise Architecture
Application Portfolio Management
Architecture Governance
Capability Mapping
Diagramming
Idea Management
Modeling & Simulation
Project Management
Risk Assessment
Transformation Roadmapping
Version Control
Product Features
Change Management
Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping