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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

GENESIS64™ is a sophisticated suite of HMI SCADA solutions tailored for Microsoft environments. The ICONICS GENESIS64 suite offers exceptional performance through its compatibility with OPC, BACnet, Modbus, and other open standard database connections. This suite ensures seamless integration from plant floor SCADA systems and building management to corporate business networks. Built to utilize 64-bit architecture and OPC UA technologies, GENESIS64 empowers operators, executives, and IT specialists to amalgamate real-time data related to manufacturing, energy, and business into a cohesive, secure, and web-enabled visualization dashboard. Additionally, this solution enhances operational efficiency by providing users with a comprehensive view of their processes.

Description

Enhance your Genesys Contact Center by incorporating social media and digital messaging with PureSocial, a cloud solution designed to provide a fully omnichannel experience. This integration allows you to broaden the functionality of your existing Contact Center significantly. By leveraging advanced features, you can elevate customer satisfaction and boost agent efficiency. With PureSocial, you can seamlessly add platforms like Twitter, Facebook, Instagram, YouTube, LinkedIn, Messenger, SMS, and WhatsApp in under a day, all with just a few simple clicks within your Genesys Cloud environment. This swift integration empowers your organization to stay connected with customers across various channels, ensuring a modern and responsive communication strategy.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Facebook No 
Facebook Messenger No 
Genesys Cloud CX No 
Instagram No 
LinkedIn No 
WhatsApp No 
X (Twitter) No 

Integrations

Facebook Yes 
Facebook Messenger Yes 
Genesys Cloud CX Yes 
Instagram Yes 
LinkedIn Yes 
WhatsApp Yes 
X (Twitter) Yes 

Pricing Details

Contact Iconics for pricing details.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Iconics

Founded

1986

Country

United States

Website

www.iconics.com

Vendor Details

Company Name

Sixbell

Founded

1989

Country

Chile

Website

www.puresocial.cx/en/

Product Features

Data Visualization

Analytics Yes 
Content Management Yes 
Dashboard Creation Yes 
Filtered Views No 
OLAP No 
Relational Display No 
Simulation Models Yes 
Visual Discovery Yes 

HMI

SCADA

Alarm Management Yes 
Archiving & Retention Yes 
Dashboard Designer No 
Data Aggregation No 
Data Visualization Yes 
HMI Integration No 
Hardware Integration No 
Real-time Monitoring Yes 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

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